I had to buy a separate ticket from US to Narita and Narita to Naha due to cost. The t...

GetHuman1628591's customer service issue with ANA from November 2018

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The issue in GetHuman1628591's own words
I had to buy a separate ticket from US to Narita and Narita to Naha due to cost. The ticket I bought from Narita did not account for the date change going to Japan. My arrival from the US is * Dec but my departure to Naha was bought for * Dec. I need to change my ticket from Narita to Naha to * Dec but the only option given by customer service was to cancel the ticket and buy a new one on the correct date. If I could apply the cost of the ticket that I purchased in error to the cost of the new ticket, I would be amenable to buying the higher fare, thereby making more money for ANA. The cost I paid already is $***. The cost of a new discount fare on the correct date (* Dec) is $***. Total for these two is less than $***. If I could apply the fare I cant use ($***) to the price of the new
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ANA

Customer service issue
Reported by GetHuman1628591
Nov 26th, 2018 - 10 mons ago
I have an issue with ANA too
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Seen by 2 customers so far
Similar issue to 56 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1628591 started working on this issue
Nov 26th, 2018 4:56pm
GetHuman1628591 indicated the issue is not fixed yet.
Nov 26th, 2018 4:57pm