ANA Customer Service Issues

The partner airline for my United flight was ANA heading from MNL to Tokyo. Initially, the itinerary included a meal, but today it shows no meal for AA [redacted], which is a flight over 4 hours during lunchtime. After contacting United, I was advised to confirm with ANA. This change was alarming as I could have gone hungry relying on the original itinerary. It's disappointing to see such cost-cutting measures. Other airlines like Korean Air excel in offering generous food and customer service onboard. Hopefully, this information is inaccurate, but if true, it's concerning. Food is a small expense compared to the overall service. I appreciate this platform for addressing such concerns.

I recently received an email about the Hibigis Typhoon affecting my flight scheduled to leave for BKK on 10/12/[redacted] with a layover in NRT. The email advised me to contact the agent to make alternative arrangements, but I have not received any further instructions. I have an important reunion planned in BKK and must arrive by the 13th. Despite multiple attempts, I have been unable to reach anyone after long wait times on the phone. I have found an alternative flight departing from IAD to HKG to BKK on 10/11/[redacted] and would like to request a refund for my current booking, while keeping my return flight on 11/3/[redacted] from BKK to NRT to IAD unchanged. Thank you for your assistance.

I encountered an issue while booking my domestic flight from Tokyo to Fukuoka last night. The website experienced a connection error, prompting me to restart the booking process after 5 minutes. Believing the initial booking had failed, I proceeded to make another reservation. Subsequently, I received confirmation emails for both bookings. Despite entering the same details – my name, destination, ticket, and hotel information – for both reservations, I now find myself with duplicate bookings. I intend to reach out to the airline for a refund, as I believe the situation arose due to their website's connection problem rather than any error on my part. Although I understand the tickets are non-refundable under normal circumstances, I hope to resolve this issue given the circumstances. Thank you for your assistance. - Fariati

I have received an email from ANA regarding changes to my upcoming flight. I am unsure about the implications and what steps I need to take. I am also curious if the new plane will offer the same amount of legroom as the previous one. Thank you for your help. Best regards, Janec G. Email: [redacted]

Hello ANA Team, I have a flight on Friday, November **, **** (********) with the itinerary JNEPFT in Business First class. I will be arriving at the airport at ****. However, I am physically unable to walk long distances or use stairs, so I will need assistance. When I arrive by Taxi, I will have two large bags and one small bag with me. The BKK Suvarnabhumi Airport states that they do not provide wheelchairs and ANA mentioned they only offer them after check-in. I contacted AOT (Airports of Thailand) and they confirmed there is no service from the Taxi drop-off to the check-in desk. Please advise on how I can receive assistance as I am unable to navigate the airport without help. Thank you for your support. Best regards, DAC

Good morning, I am Nurul Najihah, a student from the Accounting club at the National University of Malaysia. I am reaching out to request a group booking fare quotation for 34 people traveling from Kuala Lumpur, Malaysia to Haneda, Tokyo, Japan on the following dates and times: Departure: 25/3/[redacted] at 14:15 Arrival: 25/3/[redacted] at 22:05 Departure: 31/3/[redacted] at 23:30 Arrival: 1/4/[redacted] at 06:00 We hope to secure the best price for the group ticket with a discount. In exchange, we can promote your airline to Malaysians attending the [redacted] Tokyo Olympics. Thank you, Najihah Logistics Coordinator of AIMPro [redacted]/[redacted] Faculty of Economy and Management National University of Malaysia (UKM)

Dear Sir/Madam, I am writing to address my concerns as a hard of hearing individual regarding our recent correspondences. We acknowledge receipt of your two emails dated 25 and 26 Nov [redacted] sent to email ID [redacted] Despite our previous reply, we have not received a response, prompting us to reach out once more. In relation to our PNR No. PQ2SO5, both my companion, Veena Makker, and I, Harbans Lal Makker, are Senior Citizen passengers with ANA Mileage Club membership numbers [redacted] and [redacted] respectively. We have pre-booked wheelchairs for our convenience. Due to a flight schedule change, our extended layover at Haneda Airport will delay our arrival in Delhi for a family event. Owing to our advanced age and lack of familiarity with financial transactions in Tokyo without our credit cards, we kindly request special considerations. We appeal to your Haneda local manager to arrange our stay at a transit hotel in Haneda, providing food vouchers and ensuring our comfort during this transition at no extra cost, considering our circumstances as elderly passengers and loyal ANA customers. We look forward to your understanding and assistance as we plan future travels with ANA. Your acknowledgment of this matter is appreciated. Warm regards, Harbans Lal Makker & Veena Makker

Hello, I am writing because our flight from Narita Airport on Oct. 13, [redacted], was cancelled due to the typhoon in Japan. It was rescheduled for Oct. 15, [redacted]. I am seeking a delayed letter to use for a claim on our return trip to the US. Your assistance in this matter would be greatly appreciated. Thank you. Renee L. Garza

Dear Sirs, On October 30, my wife and I traveled from Mexico to Narita. On November 21, we flew from Fukuoka to Narita and then back to Mexico. Our ANA Mileage Club has not logged the miles for these trips. How can we ensure that the miles are properly recorded? If you require further information, please let us know. Thank you in advance for your assistance. Eric Z. AMC [redacted] Eiko Z. AMC [redacted]

I have booked a round trip from Tampa to Taipei with a stop in Tokyo. However, on my return to Tampa, I have to travel from JFK to EWR with only 3 and a half hours layover. Considering I am 70 years old with two big luggage pieces to carry to EWR airport, I am concerned about navigating immigration and transportation in the limited time. Could you please assist me in changing my ticket to a different day where I can travel directly from EWR to Tampa? Please contact me at [redacted]. My reservation number is NU2EH9 under the name Hoekoying Wei. Thank you for your help.

I am a retired United Airlines employee with the employee number U102565. My daughter and I are planning to travel from Manila to San Jose on December 18, [redacted], and return on January 4. I submitted a request for e-tickets online, providing all the necessary details. When trying to pay with my Mastercard, after clicking the verify button, there was no response. It has been two days now. I received a response the following day stating that my card information was already saved in your system. Please assist me with this issue. Thank you.

I suspect I may have dropped my wallet either at the boarding area of ANA flight #NH [redacted] on December 16th from Tokyo-Haneda to Iwakuni, or it fell out of my backpack when I was getting off the plane in Iwakuni. My reservation number is M28VK2. The wallet is a brown trifold with a distinct feature: an American buffalo head nickel is visible behind a plastic window on one of the outer sections. Inside, all the items have my name, John V. Carlson, on them.

I would like to discuss my recent flight experience from Denver (DEN) to Saigon (SGN) via Narita (NRT) that was a codeshare with United Airlines. My partner and I usually opt for longer layovers to prevent the problems we faced on this occasion. Our initial plan was: DEN-NRT ... 3-hour layover ... NRT-SGN Our first flight was delayed by 3 hours due to an undisclosed issue, causing us to miss our connecting ANA flight by a narrow margin. Despite claims that ANA was unwilling to wait, we were forced into a new, inconvenient itinerary involving a transfer to Hanoi instead of Saigon, which was not our original destination. Further complications arose with a 2-hour delay at HND to Hanoi, resulting in another missed connection due to customs procedures and baggage handling. We were left to navigate the situation alone, with minimal assistance from United or ANA. After a series of setbacks and a 24-hour delay, we reached our destination at great cost and inconvenience. We seek to address these issues with ANA customer service.

Hello, my name is Oliver Lee. I am attempting to reserve flights for 6 adults from Honolulu, USA to Kuala Lumpur, Malaysia. We are departing on 02/29/[redacted] and returning on 03/07/[redacted]. I noticed that when I book for 2 people the price per person is $[redacted], but when I try to book for all 6 people, the price jumps to $[redacted] per person, which is a $[redacted] difference. I kindly request to speak with a representative to inquire if it is possible to secure all 6 tickets for $[redacted] per person. Our journey is for a mission to aid underprivileged children in Malaysia. Thank you and may you be blessed.

I am Nestor Reyes with reservation PJPPZO. My wife and I are traveling from Jacksonville, Florida to the Philippines. Our departure from Jacksonville is on January 6, and we will be departing from Manila on March 31. My wife will be bringing 2 checked luggage (50 lbs each) and 1 carry-on bag. I will have 3 checked luggage (50 lbs each) and 1 carry-on bag. Could you confirm if we exceed the allowed luggage limit? Kindly advise on the payment process if there are additional fees. Also, please provide instructions for prepayment if required. It is worth noting that parts of our journey are operated by United Airlines.

My travel plans with ANA got changed. I am now scheduled for a tight layover with my two little ones, having to switch airports by train. I feel anxious about the short transfer time and worry about missing our next flight and our luggage. I am more comfortable sticking with my original itinerary. Name: Niparchawee Thantaha Hughes E-ticket: [redacted][redacted] Flight date: 06/23/[redacted] Route: From IAD to BKK, Thailand Contact: Michael Hughes at [redacted]. Thank you.

Subject: Refund Request for Flight Booking Dear ANA Customer Service Center, I am writing to address a concerning issue regarding a recent booking made with ANA Airways. A return trip ticket was purchased for HOVHANNISYAN/ARTURMR, with booking reference Galileo: 19NFCA, and airline reference NH/L6Q89P on August 29, [redacted]. The passenger traveled from Narita to New Delhi on December 26, [redacted]. Subsequently, a connecting flight from New Delhi to Trivandrum and back from Trivandrum to New Delhi was booked with Air India, booking reference Galileo: 19NFCA, and airline reference AI/Z639E on August 29, [redacted]. The passenger journeyed from New Delhi to Trivandrum on December 27, [redacted]. Due to unforeseen circumstances like the delay of AI264 from Trivandrum to New Delhi on December 30, [redacted], the passenger was unable to make their connecting flight NH827 to Narita on December 31, [redacted]. Consequently, an alternative flight from Trivandrum to Narita via Bangalore and Hong Kong had to be arranged on December 30, [redacted]. This occurrence has resulted in significant financial implications and distress for both the traveler and the sponsor. I kindly request a refund for the ticket originally scheduled from New Delhi to Narita on December 31, [redacted]. Thank you for your attention to this matter. Sincerely, DI KUM

My husband and I are heading on our honeymoon from Minneapolis, MN, USA to Manila. As first-time international travelers, we have a layover in Chicago on our way to Tokyo. This long journey abroad marks our first overseas flight, and to our dismay, we are not seated together. Despite trying to change our seats on the ANA app, we found no available options. This situation adds to my existing anxiety about traveling abroad. I reached out to ANA's Customer Service via email last Thursday but have not received a response yet. I am hopeful that a solution can be found to ensure we are seated together during this important trip. Upgrading our seats is also an option if necessary. Any assistance provided would be greatly appreciated.

Dear Sir/Madam, I would like to request compensation for the expenses incurred due to the cancellation of ANA Flight NH2144 on January 8, [redacted]. On that day, my daughter Li/Joanna Le Xi was scheduled to fly from Fukuoka to Tokyo Narita for a connecting flight with Delta (Flight DL166). Unfortunately, the lack of prior notification from ANA caused her flight to be rerouted to Tokyo Haneda, resulting in additional expenses and stress. To address this inconvenience, I am seeking a compensation of 30,[redacted] Japanese yen from ANA. Your prompt attention to this matter would be greatly appreciated. Sincerely, Xiaoping Li

Reservation code: UM9ISY Travelers: Waldron and Quinn Hello, We have return flights booked from Shanghai to Tokyo in March/April, originating in the UK via BA London/Shanghai. Due to the UK Government's warning against unnecessary travel to China amid the ongoing Coronavirus outbreak and BA's suspension of flights to Shanghai, we are unable to reach Shanghai to catch our flights. We kindly request a cancellation of our flights and a refund in light of this situation. Please acknowledge this email, as we have been unable to reach you through your overloaded phone lines. Thank you, Brent Waldron