My name is Taryn harding. Address is *** Elm Street NE. Sugarcreek oh. I need money tha...

GetHuman3238206's customer service issue with AEP (OH) from July 2019

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The issue in GetHuman3238206's own words
My name is Taryn harding. Address is *** Elm Street NE. Sugarcreek oh. I need money that was taken from my account put back in. At least part of it. Bc of a misunderstanding aep has take $*** out of my account. I had thought I had taken care of getting the bill dispersed throughout the next ** months but bc I misunderstood having to pay the $*** on July *th they took out the full amount. I had thought it would automatically be taken out. This has cause our account to be overdrawn and we have no money for other bills. Please keep the $*** and return the rest. It has put us in a very bad situation. We have been a good aep customer. If I can find a way to go with another provider I will do that. Have never seen a company that doesn’t consider the hardship their transactions have caused. I could understand if I were a always late customer. But I’ve never been. Is there anyone who can reverse this???

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AEP (OH)

Customer service issue
Reported by GetHuman3238206
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 172 others
0 customers following this

Timeline

GetHuman3238206 started working on this issue
Jul 12th, 2019 7:35pm