a window sensor is broken (open) at the console and a light shows red. I reset the syst...

GetHuman3949790's Technical support issue with ADT from November 2019

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The issue in GetHuman3949790's own words
It is an ADT security system. A window sensor is broken and I want it to be replaced. **I WAS NOT TRYING TO DO ANYTHING. THIS SENSOR IS AN INANIMATE PIECE OF ELECTRONIC HARDWARE THAT JUST IS NOT WORKING. ********** NOT RESOLVED YET. ... a window sensor is broken (open) at the console and a light shows red. I reset the system and the red light goes away. after a time period passes, the broken condition appears and the alarm goes of in the middle of the night. This has occured repeatedly through the month. I have incurred over $*** in electrical charges and am in danger of having my power turned off. I sent your customer dept about the problem but to no avail.*Greg Aguilar **** Gutierrez st, San Antonio Texas. Just started service in October this year. Help. I am no techie.
I am paying for a service which is not living up to its agreemant. Problem not resolved.
They could make the problem right if someone from ADT security would come to my residence and fix the sensor, or change it.
I have been a customer since October ****. And there is a problem with security sensor. Needs to be changed or fixed. **********
This is a problem which cannot be fixed by a homeowner since a security sensor is part of the obligation of the ADT security company.
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ADT

It is an ADT security system. A window sensor is broken and I want it to be replaced.
Technical support issue
Reported by GetHuman3949790
Nov 16th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 666 others
0 customers following this
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Timeline

GetHuman3949790 started working on this issue
Nov 16th, 2019 11:59pm
GetHuman3949790 indicated the issue is not fixed yet.
Nov 17th, 2019 9:21am
GetHuman3949790 indicated the issue is not fixed yet.
Nov 17th, 2019 9:22am
GetHuman3949790 indicated the issue is not fixed yet.
Nov 20th, 2019 8:48am

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