a window sensor is broken (open) at the console and a light shows red. I reset the syst...
GetHuman3949790's Technical support issue with ADT from November 2019
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The issue in GetHuman3949790's own words
It is an ADT security system. A window sensor is broken and I want it to be replaced. **I WAS NOT TRYING TO DO ANYTHING. THIS SENSOR IS AN INANIMATE PIECE OF ELECTRONIC HARDWARE THAT JUST IS NOT WORKING. ********** NOT RESOLVED YET. ... a window sensor is broken (open) at the console and a light shows red. I reset the system and the red light goes away. after a time period passes, the broken condition appears and the alarm goes of in the middle of the night. This has occured repeatedly through the month. I have incurred over $*** in electrical charges and am in danger of having my power turned off. I sent your customer dept about the problem but to no avail.*Greg Aguilar **** Gutierrez st, San Antonio Texas. Just started service in October this year. Help. I am no techie.
I am paying for a service which is not living up to its agreemant. Problem not resolved.
They could make the problem right if someone from ADT security would come to my residence and fix the sensor, or change it.
I have been a customer since October ****. And there is a problem with security sensor. Needs to be changed or fixed. **********
This is a problem which cannot be fixed by a homeowner since a security sensor is part of the obligation of the ADT security company.
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