a window sensor is broken (open) at the console and a light shows red. I reset the syst...

GetHuman3949790's Technical support issue with ADT from November 2019

Help with my ADT issue
First: share to improve GetHuman3949790's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3949790's own words
It is an ADT security system. A window sensor is broken and I want it to be replaced. **I WAS NOT TRYING TO DO ANYTHING. THIS SENSOR IS AN INANIMATE PIECE OF ELECTRONIC HARDWARE THAT JUST IS NOT WORKING. ********** NOT RESOLVED YET. ... a window sensor is broken (open) at the console and a light shows red. I reset the system and the red light goes away. after a time period passes, the broken condition appears and the alarm goes of in the middle of the night. This has occured repeatedly through the month. I have incurred over $*** in electrical charges and am in danger of having my power turned off. I sent your customer dept about the problem but to no avail.*Greg Aguilar **** Gutierrez st, San Antonio Texas. Just started service in October this year. Help. I am no techie.
I am paying for a service which is not living up to its agreemant. Problem not resolved.
They could make the problem right if someone from ADT security would come to my residence and fix the sensor, or change it.
I have been a customer since October ****. And there is a problem with security sensor. Needs to be changed or fixed. **********
This is a problem which cannot be fixed by a homeowner since a security sensor is part of the obligation of the ADT security company.
I have an issue with ADT too
How GetHuman3949790 fixed the problem

We are waiting for GetHuman3949790 to fix the problem and share the solution with the rest of us customers.

Please help with my ADT issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ADT customer problems.
How Do I Add Adt to My House?How Do I Recover My Adt Account?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Installing another sensor on the windowIntruder broke crawlspace sensor * adt alarm thought it was a malfunction when in...adt system is out. internet is fine. the adt box with the black plugs - has no li...How do I get my adt light outlet to workSENSOR FELL OFF OFFICE WINDOW. NEEDS TO BE RESECURED.The ADT instrument keeps beeping, even when doors and windows are closed.We have a Vivint security system and the equipment is paid off in full but we do...
Do you have a customer issue as well?
We can help you get ADT's attention and get better help faster. Tap below to get started.
Having ADT issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ADT

It is an ADT security system. A window sensor is broken and I want it to be replaced.
Technical support issue
Reported by GetHuman3949790
Nov 16th, 2019 - 3 years ago
I have an issue with ADT too
Not resolved
Seen by 22 customers so far
Similar issue to 666 others
0 customers following this
Items needed
Name
Billing address
Account number
Phone number on account
Date of birth
Email address

Timeline

GetHuman3949790 started working on this issue
Nov 16th, 2019 11:59pm
GetHuman3949790 indicated the issue is not fixed yet.
Nov 17th, 2019 9:21am
GetHuman3949790 indicated the issue is not fixed yet.
Nov 17th, 2019 9:22am
GetHuman3949790 indicated the issue is not fixed yet.
Nov 20th, 2019 8:48am