NCS Pearson Inc paid me. But they didn't ask me for my updated direct deposit informati...

GetHuman-terriawr's customer service issue with ADP Payroll and Benefits from July 2018

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Help with my ADP Payroll and Benefits issue
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The issue in GetHuman-terriawr's own words
NCS Pearson Inc paid me. But they didn't ask me for my updated direct deposit information. They put the money in an old ADP account ending in -****. This is just terrible. I can see that they paid me. I think the money was sent to the ADP Infocision account. I need my pay check put into the updated account. My ADP aline card number ends in -****. I hate that ADP keeps telling me to contact my employer because ADP has the money all they should do is transfer it onto my updated ADP aline card. This is the worse experience Ive ever had with ADP. I have lost all confidence in ADP. I just can't believe this. I am so very disappointed.
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ADP Payroll and Benefits

Customer service issue
Reported by GetHuman-terriawr
Jul 2nd, 2018 - a yr ago
I have an issue with ADP Payroll and Benefits too
Fixed
Seen by 1 customer so far
Similar issue to 187 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Email on Account
Password
Timeline
GetHuman-terriawr started working on this issue
Jul 2nd, 2018 5:29pm
GetHuman-terriawr indicated the issue is not fixed yet.
Jul 2nd, 2018 5:29pm