Hi, On November **, ****, I brought my **** Chevy Cruze in for service check because it...

GetHuman-cindydb's customer service issue with AAA from February 2019

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The issue in GetHuman-cindydb's own words
Hi, On November **, ****, I brought my **** Chevy Cruze in for service check because it was making an odd noise and the "check engine" light was on. The AAA of Crofton, MD (Waugh Chapel) did work on it at the cost of ***.**. My son drives the car out of the parking lot to the red light and I pull up next to him only to hear the same noise still there. I asked him if it felt different and he said "No and the engine light is still on". We went back (with my fiance') and question the auto manager and the mechanic. The mechanic admits to my fiance' and son when showing what they had done to the car that is was not necessary to fix it (basically replacing a part that didn't need it) and that I should be refunded full price. The part that was actually not working the mechanic said was a recall from Chevy and to contact the dealership, and if it was the problem I would get the refund from AAA (words from the manager). I took the car to Chevrolet of Bowie and they confirmed the part needing fixed was not the part replaced by AAA and the dealership replaced the actual part. I called AAA and spoke to Jason and he said he would process the refund through Corporate and it takes * to * weeks to process and refund my credit card. Well, it has been over * weeks and no refund has been given*applied to my credit card. Now it has cost me more money with interest accrued to the balance on my credit card. I would like my refund immediately. I cannot believe they would take advantage of a female customer with her teenage son (whom drives the car), knowing he drives the car because a month prior the same AAA fixed a tire on the car. Please help.*My name is Cynthia D. Bryant and my AAA number is * *** *** ********* *.*Thank you.

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Customer service issue
Reported by GetHuman-cindydb
Feb 21st, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1094 others
0 customers following this


GetHuman-cindydb started working on this issue
Feb 21st, 2019 12:14am

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