AAA Customer Service Issues

We have been going through a frustrating process, being bounced around without any results. The policy number is MOA[redacted]63 for Cassandra Sheppard, and I am her daughter who manages her coverage. She signed up at the end of January under the impression that the quoted price from the agent in Somewhere, Texas, would be what she pays, but there was a $[redacted] discrepancy. Despite informing the agent that the initial card charge was a one-time payment, there were two identical charges on my card. One vehicle was removed from the policy shortly after because it was not purchased, with no action taken despite notifying the agent. This is extremely frustrating as I am the one dealing with these errors and the handling of the situation is making us consider canceling the services altogether. We would like a prompt response and a resolution. Please avoid referring us to Pam Wallace from the MO office, as we have not been able to reach anyone who can address our concerns. Contact us at the provided numbers. Thank you.

I called for roadside assistance while being home luckily. I needed a new battery under three years old, bought on 1-17-17. The technician claimed the machine readings showed the battery was not the issue and couldn't replace it as he had none on the truck. This has occurred multiple times, revealing a need for more stocked batteries. We agreed he'd arrange a tow truck to take the car to the dealership. However, after 2 hours, no truck was dispatched. I had the car jump-started and the dealership replaced the battery at my expense, although it should have been covered.

Dear Sir/Madam, I would like to bring to your attention my recent visit to the AAA location at [redacted] Brandywine Car Care, [redacted] Crain Hwy, Brandywine, MD [redacted] on Saturday, March 9, [redacted]. This was my first time at this location, where I went for an oil change and to replace a few bulbs. I was surprised to be charged $[redacted].85 for these services. The service representative mentioned that the labor rate was pre-set, which I found unfair, especially for hardworking individuals like myself, who are also veterans. I have been a member of AAA on and off since the 1990s. Despite arriving at 10:30 AM, I was there until 1:30 PM. Unfortunately, they ordered the wrong air filter and bulbs for my vehicle. Despite being told the parts would arrive promptly, I had to leave without them after two hours of waiting. The AAA Brandywine Car Care Center billed me $[redacted].85 for an oil change and two small light bulbs, which I feel is excessive and misleading. I would appreciate it if someone could reach out to me to discuss this matter further. Thank you for your attention to this issue.

I brought my car in for service on a Saturday, leaving it there from 10:45am until close to 4pm. One of the services was to replace the back windshield wiper on my [redacted] Dodge Journey. Later that night, while it was raining, I noticed the new wiper wasn't working correctly. It was lifting in the middle, not cleaning the top of the window as it should. I returned on Monday morning and waited for 2 hours, only to be told they couldn't do anything. I spent nearly $[redacted] on the work, and the wiper issue seems like the simplest part. I explained that it wasn't like that before, but they just compared the old and new blades and said they were the same. I believe it's the way the new one was installed, affecting the pressure. If something so basic wasn't done right, it makes me question the rest of the work. I need them to adjust the wiper properly, as it was before.

My name is Chris Logan, a AAA member in Chicago. On February 9th, I called AAA for a tow for my disabled car. Initially, I requested it to be towed to an Audi dealership on Elston Ave. However, following a customer service representative's suggestion, I decided to go to the AAA affiliated shop, Logan Square Auto Repair Service. Despite the kind assistance from their representative Rick, unfortunately, my car endured damages leading to multiple subsequent tows. During the fourth tow, which left me stuck at Manheim/Higgins Road intersection, emergency resources had to be utilized with assistance from police, towing services, and airport officials to get me out. Upon reaching my mechanic, it was discovered that my vehicle had been improperly repaired by Logan Square Auto Services with missing screws and broken clamps after paying $[redacted]. Currently, I am using a rental at $63 a day and anticipate needing it for 10 days due to this situation caused by AAA's recommendation. My car remains in the shop today.

I have encountered ongoing negative and unprofessional interactions with Tiffany from the Bay Area Home Manager program regarding scheduling and billing. I've faced overbilling, double billing, and a lack of receipts, leading me to the point where I must dispute charges with my credit card company. Tiffany has been unresponsive to my inquiries, even when escalated to her former supervisor Chris Roberson. There have been instances where my issues were not resolved satisfactorily, leading to further frustrations. Tiffany's behavior indicates rudeness, unprofessionalism, and potentially incompetence or passive aggression. Despite being a long-time customer with emergency road services, auto insurance, and recently signing up for the home manager program, these experiences with Tiffany have made me reconsider my loyalty over the past 30 years.

I hired an AAA contractor to replace floors after a water leak instead of taking a buyout. The work order specified laying down three-quarter-inch plywood before installing new wood floors. However, the contractor did not follow this, resulting in squeaky floors, cracking boards, and unevenness. The contractor claims the issue requires raising the floor from underneath the house due to structural concerns. I only learned about this post-installation. The store where the wood was bought suggested using plywood and glue/nails to address the unevenness, assuring that height would not be a problem. Now the contractor wants me to cover the cost of fixing the floors. I believe this is not fair, as the job was not done correctly initially. I am seeking support to have the contractor rectify the mistake without additional expenses. Thank you, S. Quintero.

I made a cruise booking for May [redacted] in October [redacted] through Hilary at the Worthington office. Despite her assurance to remind me about the final payment, I missed it. After contacting Hilary, she informed me I lost my suite but could still board the ship. She mentioned an additional amount due for the Orlando part. Despite discrepancies in the itinerary and lack of response from Hilary, a new agent promised help but didn't follow through. Hilary, when contacted, was unhelpful, stating she couldn't change the meal times or add prepaid gratuities without extra payment. This experience has left me upset and disappointed; I feel let down by AAA and doubt the trip will go smoothly. I've had numerous bookings with AAA and if this isn't resolved satisfactorily, I'll cease using their services. Desiring a resolution, I may escalate this matter for awareness.

I am Bobo, a service technician at Black Sheep Custom Cycles, and after getting approval, I am excited to wear work shirts with full button fronts in colors other than black. I was wondering if your company might have any shirts, perhaps from an event or sports team, that you could share with me. I would proudly wear it at our shop. If possible, I would love a size large. Thank you for considering my request. Have a great day! Bobo B. Service Technician Black Sheep Custom Cycles [redacted] Karl Court Unit [redacted] Wauconda, Illinois 60[redacted]

My Honda Pilot recently had a flat tire, and when I called AAA for assistance, the driver who arrived did not have a jack, so he had to use mine. After changing the tire, he kindly suggested I wait inside my car as it was a hot day. Once everything was done, the spare tire was placed in the trunk, and I drove off. This experience prompted my first ever complaint with AAA. I was contacted by Mr. Miles Rivera, the manager, who seemed dismissive and made me repeat the details several times. Regardless of when my last roadside service was, I believe AAA should take responsibility since they were the only ones who used my jack. The way my concerns were handled by Mr. Rivera, "Stephanie," and "Mike" left me feeling frustrated. I am not mechanically inclined and rely on AAA for help. Despite my attempts to explain the missing jack piece, my concerns were not addressed adequately. The request to send a photo via text was unhelpful as it would not show the missing part. I hope this issue can be resolved promptly. Thank you.

Claim Number: [redacted]-15-[redacted] Today marks one month since the fire in my bedroom with both car and home insurance policies. The representative Fallon McCormack has been unresponsive and indifferent to my situation. Even the firefighters were shocked at the extent of the damage. I have filled out the Property Loss Inventory twice, yet I have not received proper assistance with replacing items like my bed and TV. Despite providing receipts, I am struggling to get essential items replaced due to the fire. Fallon has not returned my calls or acknowledged my emails, leaving me with no support during this challenging time. I will also be reaching out to Mr. Thomas Troy's office for further assistance with my claim.

I would like to file a complaint against a AAA agent handling my claim. The agent's name is Jeremy Heitz and is reachable at 1-[redacted]. My claim number is [redacted]-09-[redacted]. The agent has been unresponsive and unhelpful throughout this process. Despite requesting to speak with his manager, Kim Smith at [redacted], there has been a lack of communication and support. The claim has taken an excessive 4 months to process, forcing me to pursue legal action and cover the deductible myself. I was the victim of a hit and run incident, supported by a police report in my favor, while the other party fled the scene. I only request assistance in obtaining the other party's information and expect better communication and assistance from my agent. It appears that little to no progress has been made on my case during this time. Thank you, Eugene

On March 13, [redacted], at around 4:30 p.m., I contacted Michelle Garcia regarding AAA auto insurance. She provided details over the phone and said she would send the quote electronically for review. For insurance, an electronic signature on the paperwork was required, along with a credit card or bank card. Due to past identity theft concerns, I was hesitant about giving my bank card information. Michelle assured me nothing would be charged until the paperwork was signed. The quote arrived at 7:45 p.m., revealing undisclosed exclusions. On March 14, [redacted], I called Michelle to decline the AAA insurance. She claimed a year-long policy was mandatory, never previously mentioned. Despite not signing up, $[redacted] was withdrawn from my account. After contacting Luis Amezcua, he insisted I was insured by AAA without signed papers. Even after providing the required documents, no resolution was met, and a visit to Arcadia was suggested. The lack of response from the Underwriting Department added to the frustration. Requesting a full refund of $[redacted], as the situation seems like a mistake by Michelle Garcia and a cover-up attempt by the Arcadia office. The accusation of being scammed fuels the disappointment; I now seek assistance in resolving this issue promptly.

Subject: Complaint Regarding Recent Service Incident To Whom It May Concern, I am deeply disappointed and upset by the recent experience my daughter, Taelor Espasandin, had with AAA. She contacted your company for assistance when she discovered her tire was slashed while away at college. Shockingly, she was informed that she needed to renew our family plan to receive help, even though our membership is valid until May 31, [redacted]. As the primary account holder, I handle all bill payments and never authorized such a demand. It is unacceptable that my daughter was put in this position, especially considering the urgency of her situation. This unnecessary insistence on renewal not only upset me greatly but also put undue pressure on her during a critical moment. I have been a loyal member for an extended period and have never encountered such a distressing situation. This kind of behavior from your operator is unacceptable and must be addressed promptly. I am expecting a response to this issue to ensure that such actions are not repeated in the future. Alan Espasandin Premier Member Member No. [redacted][redacted] 5 Valid through May 31, [redacted]

I want to express my appreciation for Mr. Jay C. Quicksall from the California, Nevada, and Utah emergency assistance team for handling case [redacted] involving two Triple A offices, one in Irvine, Ca. and the other in Sacramento, Ca. [redacted]. The issue arose when the wrong battery was installed in Sacramento, and then replaced in Irvine, with a full charge for the replacement. Mr. Quicksall resolved the matter and provided additional training to the Triple A EMS staff involved. As someone who has been a loyal Triple A member for many years and has supervised numerous personnel in state service, I am grateful to have individuals like Mr. Quicksall who can swiftly address and resolve significant car-related concerns. This experience reinforces why the Pineda family continues to be loyal Triple A members. Best regards, Charles Pineda, Jr. Parole Board Judge-California April 25, [redacted] at 8:52 p.m.

On April 19th, I contacted the AAA membership line to arrange for a tow for my car, which was stuck due to an electrical issue. I received a notification that Angelos Towing in San Diego, CA would arrive shortly. The tow truck driven by Durand, a flatbed with a ramp, arrived. Unfortunately, during the loading process, my car's bumper was damaged. Instead of using a lift truck, Durand attempted to fix it himself. He then took me to a couple of his friends' body shops, offering to pay for the repairs but later not following through. Ultimately, I insisted on going to a reliable AAA-approved body shop, Carrillo’s Auto Body Shop. Despite Durand's resistance, we went there, where he offered money to the shop manager and myself to fix the car. I have contacted AAA member relations at the Long Beach branch for assistance, but Angelos Towing has not taken responsibility for the damage. Carrillo’s provided a preliminary estimate of approximately $[redacted] for the repairs. I have had discussions with Maisha Johnson, Aldo, and Maria Cornejo about the incident. Despite being a member of AAA for 43 years, this negative experience has been disheartening. I expect Angelos Towing to provide a claim number for the necessary repairs. Thank you, John Dominge.

Hello, I am a CAA member ([redacted][redacted] [redacted]) currently in Florida. I would like to share my negative experience with AAA. I accidentally locked my keys inside my car in front of the Aldi store on Okeechobee Blvd. After walking half a mile to VW for help, I was directed to AAA. The VW front desk receptionist spent 30 minutes (from 5:00 to 5:30 pm in West Palm Beach) on the phone system only to find out that they needed the VIN for assistance, which I didn't have with me. The operator didn't consider my CAA membership or my offer to provide credit card details. This lack of empathy and poor customer service was disappointing. I hope you can look into this matter and address the behavior of the operator. I plan to file a complaint with CAA as well. Thank you, Iulian P. ieprofir@[redacted]

I found myself in need of AAA urgently while driving on 68 South in TN and hit a pothole with no phone signal. Finally, after three hours, a passerby stopped to assist. I gave them my platinum card, and they drove 12 miles to contact AAA on my behalf as I had a sick friend with me. Despite their efforts, AAA refused to send help as I wasn't on the phone during the call, leading to a 10-hour ordeal until the police helped me eventually. I had to pay for assistance out of pocket even though I'm already a AAA member. Two police officers stayed with me and my friend for four hours due to the location. At 73 years old, I thought joining AAA was the right decision, but it turned out to be disappointing with false advertising. Both the police and TVA dispatch from Knoxville reached out to AAA on my behalf.

I am Phil Piscitello. My card number is [redacted][redacted] 9. On the 1st of May [redacted], around 11:00 AM, I contacted AAA Roadside Assistance for a replacement battery in zip code [redacted]. Unfortunately, I was informed there was no battery service in my area but that a tow truck could take my car to a service center. This practice seems opportunistic and neglectful, aiming to increase expenses unjustly. My brother, Joseph Piscitello, previously held a significant legal position in NY where AAA was reputable. I am determined to raise awareness within the legal system in FL and NY about AAA's questionable tactics. It is disheartening to witness a company known for assisting those in need exploit vulnerable situations by inflating costs unexpectedly. What happened to common decency? Thankfully, Autozone was able to provide the assistance AAA failed to deliver, allowing my wife to reach the doctor despite the inconvenience caused by AAA in Ocala, Florida.

I received two cards from AAA along with a letter claiming my insurance would commence as soon as I dropped the check in the mail. I mailed the check on 4/19 and it cleared a week ago. I visited AAA to get my car tags to discover I had no insurance. They couldn't explain the issue, stating my cards were valid until 5/31. I am extremely upset and plan to seek legal advice to get my money back. I now have to visit another DMV due to AAA's misinformation. It's frustrating that not only did I lack insurance when I sent the check, but even after they cashed it. I demand a prompt response regarding this matter. - Tamara T.