AAA Customer Service Issues

Hello, I'm Greg Reese. I don't have my membership number; it may be under Judy Reese in Cache, Oklahoma. I hit a pothole on my trip from California to Oklahoma to visit my ill mother, Judy Reese, in the hospital. A tire shredded about 15 to 20 miles outside Holbrook, AZ, and I couldn't drive my BMW as it had no spare. I called AAA around 10 am Arizona time, hoping for a tow to the closest repair shop. After some communication, I paid $70 with my debit card, believing the tow would be covered within 7 miles at no extra cost. Eventually, after multiple failed attempts, a tow truck got me to Discount Tire just before closing, costing me over $[redacted] contrary to what I understood. I feel misinformed and inconvenienced, as the whole ordeal took over 5 hours. I request a refund of $[redacted] for the towing service, as the situation could have been handled differently. I appreciate your attention to this matter.

I received a call from a AAA retention representative yesterday morning, unable to talk, I called back in the evening. I renewed my membership that lapsed due to moving states and holiday rush. I was assured my membership would be active immediately. Needing a jump start due to leaving my car lights on in the cold after just replacing my battery, I was surprised with a $50 charge as per a new policy not previously mentioned during renewal. Despite multiple discussions with supervisors promising callbacks, none were received. As a senior on a fixed income, I find this lack of service distressing and urgent given the wintry conditions affecting my car. I insist on the waived fee, the necessary assistance with my car battery, and the membership services I am entitled to.Alan Bookmiller

I had a situation with AAA where a representative contacted me about renewing my membership, which had lapsed due to my recent move and the busy holiday season. I renewed it but was told conflicting information regarding when my membership would be active. When I needed a jumpstart due to leaving my car lights on in cold weather, AAA stated there would be an extra charge despite me being told my membership was immediate. I tried to resolve the issue with multiple supervisors, but no one could assist me, and promises of a callback were not fulfilled. As a senior on a fixed income, this added cost is burdensome. I'm requesting the extra fee to be waived, my car battery jumped, and the service I paid for. - Alan B. from Bolingbrook, IL.

I, Richard Knapp, member ID [redacted]5-[redacted], am extremely dissatisfied with the service I received yesterday when I called for a flat tire change at 4:05 pm. Despite waiting for 3 hours, the service was delayed for another 5 hours, forcing me to have the car towed to Tire Discounters. This unacceptable delay occurred without any weather disturbances. My wife and I, who have been loyal AAA members for over 20 years, are shocked at the poor service and firmly believe we should not be held responsible for any towing expenses incurred. The prolonged response time led to unnecessary complications, and we expect to be reimbursed for any towing fees due to this inconvenience.

My name is Darron Cole. I contacted AAA around 1:15, but the service did not arrive until 3:32. I spoke with four representatives who all asked for my location information again. The dispatchers provided conflicting information, leaving me stranded on a freeway for about three hours. Thankfully, the weather was not too cold, and I was unharmed, but I felt neglected and dehumanized during the ordeal. Despite holding for over five minutes, the service felt uncoordinated and did not make me feel valued as a customer. While I appreciate the assistance eventually provided, the experience has left me feeling frustrated and disappointed. My family was also upset by the situation and encouraged me to express my concerns to the corporate office to ensure better service in the future.

Hello, I'm KaToya M. Yesterday during my lunch break, I experienced a flat tire and reached out to AAA for assistance. After a 43-minute hold, the customer service representative informed me that help would arrive by 2:30 pm. Surprisingly, the assistance arrived sooner, in just 25 minutes. However, I was taken aback when the AAA worker declined to change my tire due to it not being factory rims. This was confusing as I had a tire changed by AAA two weeks prior without any issues. Frustrated by the policy inconsistency, a tow truck was called to take my car for a tire change. Unfortunately, the tow truck's arrival took an additional two hours, causing me to miss work as a result. This experience was disappointing considering my longstanding membership with AAA. I plan to contact corporate to address this service failure. My renewal details are available if needed.

I have been a pleased customer of AAA Auto and Homeowners Insurance for over two years until yesterday. I realized there was misleading information regarding my payment due dates and autopay. I contacted AAA last week regarding my upcoming auto insurance renewal on Jan 27. A representative advised me to pay $[redacted].04 and set up autopay for 6 months at $[redacted].65 starting on Feb 27. Additionally, she was supposed to adjust my homeowners autopay to $[redacted].80 due on Feb 14. Unfortunately, no actions were taken as promised, resulting in a coverage lapse. Despite talking to a supervisor, I was informed that I needed to pay $[redacted].79 by Feb 16 to reinstate my coverage. I seek a resolution for this situation caused by an employee's oversight. I plan to file a complaint with the Michigan insurance department if this matter remains unresolved promptly.

Membership ID#[redacted]. My name is Kacy Coleman, and Tonia Maribell is the primary account holder. I contacted AAA on February 7th for help with a car starter issue. I asked for my car to be taken to Monroe’s Muffler and Brakes in New London CT. The driver from GAITANS GARAGE in NORWICH CT arrived later than expected. While loading my [redacted] Q50 Infinity Custom Package car onto the flatbed, the chain became loose causing my car to fall off, hitting a cement barrier. The company has agreed to cover the damage. Monroe’s Muffler will transport my car to an auto body shop they work with. I requested a rental car, and the owner, Gynna Gaitan, said they would reimburse me for the cost upon rental. I asked for written confirmation. I expect the company to cover the rental expense as their error caused the damage. I have informed AAA and seek a rental car at no cost to me. Please contact me on Monday to resolve this matter. Thank you.

On December 4th, I attempted to buy 8 movie tickets. Unfortunately, the computer system crashed when I reached the front of the line. After waiting for over half an hour, I left and returned later when the system was up and purchased the tickets for $74. Upon checking my bank statement a few days later, I noticed that AAA had charged me twice for the same tickets. I contacted AAA, and after a three-week wait, they informed me that a refund check would take 7 to 10 days. It has been over two weeks, and I am yet to receive the check. Despite leaving messages and emails with both the Providence and Warwick offices, I have not received any response. The customer service has been extremely disappointing. I am considering escalating this further as I feel I have been patient enough. Lisa G.

As a member of Triple-A for a year with a clean driving record, I noticed a significant rise in my insurance rate this year to $1,[redacted].00 annually, despite driving a short distance of 6 miles to work. When offered a renewal at $83.50 for the first payment, I tried to discuss the increase due to financial hardship, but was unable to reach anyone after multiple attempts that led to voicemail. California law prohibits unfair practices in advertising, and I hope to resolve this matter promptly.

This morning, I had to contact AAA for roadside assistance because I accidentally locked my keys in the car. They provided me with an estimated time for assistance and even updated me with a shorter waiting time. The technician arrived promptly, unlocked my car efficiently, and was very pleasant. Although I missed their courtesy call due to my surroundings, I received a text message from a number ([redacted]) that was not affiliated with AAA. I want to express my apologies for any confusion and assure the caller that I truly appreciated the excellent service provided. Thank you for your help. Sincerely, Jeanne Rem.

I am currently facing issues with management at AAA after taking sick leave. Despite providing documentation for my sick days, I have been harassed and asked intrusive questions. I am considering filing an EEO complaint. Management even tried to make me sign a warning letter despite the documentation I provided. They have confiscated my identification badge, making me feel unwelcome and discriminated against in my workplace at AAA. I need to contact AAA's corporate office to address this situation and seek resolution for the treatment I have received from management.

This feedback is regarding the partnership between AAA insurance and Hertz at the Double Tree Hilton in Downtown Los Angeles. Despite the convenient location, the customer experienced significant issues with the service. The reservation for a compact vehicle made through AAA was not honored, leading to a frustrating wait. The lack of available rentals during the scheduled pick-up time was disappointing, especially when living nearby. The necessity to wait until 2 pm for a vehicle after an 8 am reservation was unreasonable. The hope for coordination between Hertz and Double Tree Hilton for a smoother experience was not guaranteed. The overall experience was disappointing due to the service shortcomings despite the ideal location. The customer suggested improvements for a more effective and customer-centric approach.

I had a disappointing experience with the Hertz location at Union Station/Double Tree Hilton. On my first visit in May [redacted], they opened late, causing inconvenience. My second visit on February 17th, [redacted], was even worse. Despite reserving a rental through AAA, the car wasn't available. They suggested I wait until 2 pm. This lack of service and coordination between Hertz, AAA, and Double Tree Hilton is unacceptable. I suggested dropping off the rental nearby, but it wasn't guaranteed. Despite promises, I never received a follow-up call about the rental status. This location needs improvement in customer service and accountability. Changes or better management are necessary to address these recurring problems. Thank you for listening.

On November 26, [redacted], I took my [redacted] Chevy Cruze to AAA of Crofton, MD (Waugh Chapel) for a service check due to an odd noise and the "check engine" light. After spending $[redacted].74 on the service, my son drove the car and the noise persisted. The mechanic admitted to unnecessary repairs and suggested I contact the dealership for a refund due to a recall on a different part. Upon visiting Chevrolet of Bowie, they confirmed AAA's error. When I contacted AAA, Jason assured me of a refund within 6 to 8 weeks, but it has been over 8 weeks with no refund received, costing me additional credit card interest. I am disappointed in how I was misled as a female customer with my teenage son. Please assist in resolving this issue promptly. Thank you, Cynthia D. B. AAA number: #[redacted][redacted] 8.

On Sunday, 2/24, I contacted Roadside Assistance as our car was stuck in a ditch and needed a tow truck to help. The initial representative I spoke with was not very helpful. She insisted on having a physical address, which I didn't have since it occurred on a state highway late at night. Providing a mile marker was also not possible. She mentioned we needed to be in the car to use the service, which was unreasonable given the situation. After being transferred to someone in Minneapolis, Minnesota, I had to repeat the entire situation only to be redirected back to the starting point. Frustrated, I found it challenging to get any real assistance. If this is the norm, we may consider canceling our AAA subscription. Our member number is [redacted][redacted]. Having subscribed for only 2 weeks, we are disappointed with the lack of help and would like to know the process to cancel and receive a refund.

I have been waiting for a letter of experience from AAA for my new insurance office for over a month now. We were informed it would take 2 business days initially, then 5 to 7 business days. The original request was made on January 22. I had requested home insurance quotes from my AAA representative on January 6th but only received correct quotes by January 22 after receiving multiple incorrect ones. Due to a pending loan closure, I had to choose another provider who provided accurate quotes in time. Now, the delay in obtaining the Letter of Experience is causing further issues. Despite contacting AAA multiple times and being told a note was placed on my account for Allstate's inquiries, I have yet to receive the letter. This delay is concerning as it will impact my insurance rates. Although I am no longer insured with your company, I remain a AAA member. I kindly request urgent attention to this matter and for the Letter of Experience to be sent to [redacted] with a copy to me.

Hello, I contacted AAA today at 1:30 for a tow service. They initially told me it would be about an hour. Unfortunately, I didn't receive any updates via text or call. After waiting for two hours, I called them again and waited 20 minutes on hold, only to be informed that the service would arrive by 4. To my dismay, no one contacted me during this time. When I called back at 4:30, I was told that their system had been down, but my information was finally with the driver who was on the way and scheduled to reach me by 5:30. It's nearly 6, and the driver claims to be stuck in traffic. I am beyond frustrated with this situation. I haven't received the service I paid for and now my car will be late to the mechanic, causing me to reschedule meetings. I have been waiting for 5 1/2 hours due to what appears to be negligence on their part. I am considering cancelling my AAA membership for myself and my family if this issue isn't promptly addressed. The lack of communication and long hold times have made this experience very disappointing. I hope they take appropriate action soon.

I urge everyone to be cautious and informed about the potential ramifications of accepting a microchip implant. According to the book of Revelation in the Bible (Chapter 16), there is a warning about receiving a mark, which could impact one's ability to engage in commerce. It's a matter of personal conviction, and it's wise to share this message with others. The passage speaks about a mark on the right hand or forehead, associated with the number [redacted]. It's a call for discernment and preparation. Stockpiling food and water may be a prudent step as we look ahead. Let's stay vigilant and consider the implications. If you find yourself already implanted, consider your options carefully. Jesus Christ's return is anticipated around [redacted]. Stay safe and informed.

Our Honda Odyssey's battery, purchased from AAA, failed at 5:30 pm on 2/26/19 during heavy rain. When my husband called AAA, he was initially informed of a one-hour wait, but later, he received a text stating it would be an additional hour. He waited a total of 2 hours in the rain for a tow from Fortes Brothers Towing in Sunnyvale, which was far away instead of a closer backup towing company. This experience showed us that AAA prioritizes cost-effective towing over customer time and satisfaction. I am extremely disappointed and will not be renewing our AAA membership. When I contacted the [redacted] number and spoke with Skyler (employee #[redacted]), he disregarded the fact that a 2-hour wait time in the busy San Francisco Bay Area is unacceptable. I hope Tim Condon is made aware of the poor service provided by Skylar, the supervisor, and the team at the Member Service Center. As a result, my husband missed our daughter's birthday dinner due to AAA's inadequate response.