AAA Customer Service Issues

I made a hotel booking on AAA.com with a specific cancellation policy but received a confirmation from Booking.com with a different policy. After a back-and-forth between the two companies, I was left uncertain about the actual cancellation terms. The inconsistency in policies and the lack of resolution have caused frustration. I have escalated the issue to a manager at AAA, but the problem persists. I feel this is unethical and unacceptable, considering the time and effort spent trying to resolve it. I am disappointed in the way this situation has been handled and am considering cancelling my AAA membership due to this experience. I will share my negative experience on social media and urge others to be cautious when using these services. The dispute over cancellation policies has caused inconvenience and doubt, prompting me to seek legal advice on how to address this matter effectively. The miscommunication and lack of accountability have tarnished my trust in both AAA and Booking.com.

Hello, my name is Ruby Evans. On 11/20/[redacted], my car battery died. The driver who came from Southgate district was unable to help and had to send a tow truck instead. Unfortunately, when the second driver arrived, it was discovered that the screw was broken, likely due to the first driver's attempts to fix it. The shop, Falcon Tow in Gardena, California, kept my car all day on November 21st, but didn't properly fix the issue by replacing the screw. As a woman, I'm frustrated with the situation and tired of misinformation. I had to call Triple A a total of 4 times this month for the same problem. However, a driver named Rick from Tony's Towing finally provided excellent service and solved the issue. I appreciate his assistance and wanted to share my experience with you. Thank you.

On November 6th, [redacted], my car wouldn't start at the Wawa on Macarthur Road in Whitehall, PA. I contacted AAA and was informed I could get a jump-start and a diagnostic, though the details were unclear. After having the car towed to my mechanic in Northampton, it was revealed that the battery, installed by AAA back on 9/3/13, needed replacement. This ordeal caused a loss of $[redacted] in income, two days without a car, and an expensive battery replacement totaling $[redacted].40. The previous battery from AAA cost $[redacted]. I am disappointed in the lack of clarity and assistance in this situation, especially given my 20-year membership. I am requesting reimbursement for my expenses, excluding the cost of the battery itself. Regards, Patti A.

Date: December 3, [redacted] From: Patricia J. Clanton To: AAA Member#: [redacted] Email: [redacted] I am writing in to share my frustration and disappointment with the service I recently received. On November 24, [redacted], my vehicle broke down on I-85 in Greensboro, NC, and despite waiting for over 3 hours and the State Trooper’s assistance, I was informed by the service driver that my car could not be towed until the next day. This led to me having to rely on family members for help and rent a car to get home. The following day, when I tried to adjust the tow destination, there was confusion about the location of my vehicle which caused further delays. The whole experience was quite distressing, especially after the initial breakdown on the busy highway. I am requesting reimbursement for the overage in miles and also for the cost of the rental car as AAA failed to tow me to my destination promptly. As a long-time AAA member, this situation was particularly frustrating for me. I hope this feedback can prevent similar incidents in the future. Sincerely, Patricia J Clanton

Dear AAA, I am writing to address a discrepancy in my membership cancellation and reimbursement. Despite cancelling my membership on Oct 8, [redacted], I was charged for the following month. Upon visiting the Cupertino AAA office, I was informed that my membership was terminated, and I awaited a $[redacted] refund check. Unfortunately, as of now, Nov 6, [redacted], I have not received it. I am displeased with the service provided as the agent initially confirmed my membership cancellation, only to discover it was still active and charged me again. I request a full cancellation of my membership and a refund. Furthermore, I am currently residing in Korea. Could you please advise on the process for reimbursement given my international location? Thank you for your attention to this matter. Sincerely, Hansun Kim

My son waited for AAA for over 3 hours, late at night in a dangerous area in NYC. Eventually, an incompetent tow truck driver, from a towing service with an "F" rating, arrived and took 4 hours to drive 90 miles to Philadelphia. They charged $[redacted] for tolls and left my son at an unlit AAA facility. The next day, the repair facility in Philadelphia didn't attend to the vehicle. As a long-time AAA member, I expect timely assistance, which was not provided in this instance. I have escalated the complaint to various AAA branches with little response. I feel the AAA member relations department failed to address the severity of the situation. Despite contacting AAA, a representative has not followed up as promised. The lack of service violates our membership agreement, and I seek an explanation for this unacceptable experience.

My house driveway was unexpectedly icy, causing my car to swerve and get stuck near a ditch. Despite attempts by several men to push it, we couldn't move it. I called AAA, a service I've been a member of since [redacted], and they arrived around 6 p.m. After a quick hook-up, they pulled the car to safety in just 2 minutes. I was surprised to learn I had to pay for the short service, as the distance was only about [redacted] feet on a relatively flat, icy slope. I hope to resolve this by either receiving a refund for the roadside assistance or a complimentary AAA Plus membership, which I've faithfully maintained for years. Appreciate your assistance in addressing this matter. Thank you, Diana H.

In [redacted], I purchased 3 batteries from AAA, and one is now causing trouble. After visiting the AAA service center, they recommended replacing the battery. Despite not having the receipt, I contacted roadside service but they also did not have a copy. The service center handles some car work for me. Although they found records for two batteries bought around the same time, they couldn't locate the one in question. Presently at the service center since 9:40, I urge them to honor the battery's 3-year warranty using the serial number as proof of purchase. I hold multiple insurance policies with AAA and have been a loyal motor club member for years. Dissatisfied with today's service experience, I arrived last night to confirm coming in today before 10:00am for assistance.

I am extremely frustrated with the situation. On November 16th, I made a payment of $[redacted].56 to initiate my auto policy, processed by agent Stephen Shumate. Despite paying with a card, I was informed by Stephen that the payment did not go through. Despite multiple assurances from five different individuals, including management, about resolving the issue caused by a new system glitch, my problem persists. Stephen left me a voicemail claiming the payment was located, and my policy was not in danger of cancellation, but recent interactions proved otherwise. I was told on Friday that my payment's whereabouts remain unknown due to the new system. This experience has been incredibly frustrating and unprofessional, and I am seeking clarity by having my account information reviewed. - T. Wesley

I have been a AAA member for approximately 14 years. Recently, I moved from Florida to Pennsylvania. When I went to the AAA office in Lancaster to update my license plates and address, I assumed my membership renewal was taken care of. However, I later received a renewal notice from the Tampa office. When I called customer service, I was told it was my responsibility to notify them of my move, even though my new address was updated in their system. I find it frustrating that the regional offices do not communicate with each other regarding customer relocations. It seems like a simple task for a large company like AAA. This experience has left me disappointed as I have always been satisfied with AAA's service until now.

Please help me with my issue. My Membership number is [redacted][redacted] and I am Kim Cannon. I kindly request assistance in reviewing all my recent calls with your customer service representatives. On 10/10, I declined to renew my membership for [redacted], which was on a three-installment plan. However, I was wrongly charged in Nov and Dec [redacted] for two installments. I contacted AAA, spoke to Sandy, who promised a refund and email confirmation. Despite contacting them multiple times, I have not received any updates. During one call, a male representative wrongly insisted on speaking to my husband, even though the account is in my name. Another agent, Colleen, acknowledged my refusal to renew for [redacted] but stated no action can be taken since I was already billed. I am now forced to pursue a refund through my credit card company. I urge AAA to resolve this error promptly to maintain my loyalty as a long-time member. I trust that AAA, as a reputable organization, will take the necessary steps to rectify this situation. I will persist until I find a resolution. Thank you for addressing this matter promptly. Kim Cannon - 12/17/18

I have been a member for 13 years and we renewed our membership on December 8, [redacted]. Last night, my sister tried to use her card only to find out it was expired. When we contacted customer service about this issue, we were treated very rudely and unprofessionally. They asked for a screenshot of the bank account as proof of payment, which we promptly sent in and they acknowledged receiving. They said they would contact us within 30 minutes, but a day has passed with no response. We ended up having to pay for a tow out of pocket. Today, when I contacted customer service again, I was talked down to and hung up on three times. It seems like the company does not care about its customers, regardless of how long they have been members. I would appreciate a call back to resolve this issue. -Todd B. [redacted]

Dear forum users, I recently purchased a new car and contacted my agent, Petar Kalvachev at the Mid Rivers Office in St. Peters, MO, to update my auto insurance policy with the new vehicle details, a [redacted] Cadillac XT5. Despite providing the necessary information on December 4th, my policy has not been updated as of December 26, [redacted]. I was informed by multiple individuals, including Steve at Policy Services and Dave at the Mid Rivers Office, that only my agent could make the changes. However, I was later told by my agent that there were technical issues preventing him from updating my policy promptly. I was left confused as to why this information was not relayed to me earlier and why my agent was initially hesitant to follow up with the IT department. I am frustrated by the delay, especially considering my upcoming 30-day grace period deadline. Best regards, Cynthia D.

I, Cynthia Diane Ferranto, am reaching out about my auto policy number MOA[redacted]95. I recently purchased a [redacted] Cadillac XT5 on November 30th. Despite informing my agent, Petar Kalvachev at the Mid Rivers Office in St. Peters MO on December 3rd, the information to switch my auto insurance to my new car has not been updated as of December 26, [redacted]. When I contacted Policy Services and Dave on December 24, [redacted], I was informed that only my agent could make the changes. My agent stated he emailed AAA's IT department on December 4th due to technical issues preventing him from making the changes initially. This delay is concerning as my 30-day grace period is almost over. I am unsure why others couldn't assist me or inform me about the technical problems. Ultimately, my agent has now managed to update the information himself. Thank you for your attention to this matter.

I have been an AAA member since [redacted] with a Plus membership. Recently, I have faced issues with their notary services. Despite paying my renewal fees by check, they insisted on cash for title transfers, causing inconvenience with sellers and state taxes. Initially, they assured me my records would be noted to prevent future problems, yet the same cash demand continued without any resolution. After contacting member services via email, I only received evasive responses. I seek direct communication with an authoritative individual to address this persistent issue promptly. Otherwise, with my membership expiring in five days, I will not be renewing and will not recommend AAA to others.

I recently purchased a battery less than 6 months ago from your company. When I had it tested to determine if I needed a new battery or just a jumpstart, I was informed that I would need to buy a new battery as I had voided the warranty by removing it from my vehicle. If I had known about this policy at the time of purchase, I would have contacted your customer service instead of removing it myself to avoid any charges. I am disappointed with the lack of assistance provided, especially considering the battery is still under a 3-year warranty. I kindly request a replacement for my battery.

I recently booked a cruise through a travel agency in Augusta, GA. When I tried to change a guest's name, I was informed by Terrie Lynne Lee, the CTA, that I would lose the deposit for the original guest and have to pay a new deposit for the replacement guest, citing it as Carnival's policy. However, after contacting Carnival, I was informed that this is actually AAA's policy. I believe I was not properly informed of this restriction regarding changing passengers and find it unfair to have to pay additional fees when the initial deposit was already made for the correct number of passengers. I would like to request the new deposit fee to be waived as I intend to keep my cruise reservation intact.

Urgent: My name is Kendall B. I filed a complaint regarding my stolen jewelry and iPhone from my car. Claim # [redacted]-96-[redacted]. I bought the jewelry in [redacted] from Adams Jewelry & Sana Diamonds in Bel Air Mall, Mobile, AL. I have the receipt for Adams Jewelry, but the one from Sana Diamonds was to be sent later. Due to a family emergency, I had to leave quickly. Aleem, the owner of Sana Diamonds, promised to send it. After multiple attempts, Aleem's wife sent me the receipt, which I submitted to AAA. However, I received a letter stating it was fraudulent, causing issues with my insurance. I need help disputing this as my purchase was valid. Any guidance on resolving this matter would be appreciated. Thank you. Cell: [redacted]

I contacted AAA to request roadside assistance after hitting a pothole with my car. During service calls [redacted] and [redacted], I explained that I had a spare tire and a tire service contract with my dealership. The tow truck driver arrived but did not understand how to inflate the tire. Despite my suggestions to change the tire so I could drive to the dealership, he struggled with the wheel lock, leading to damage. Frustrated by his lack of expertise and leaving me stranded, I had to wait for another driver. After a disappointing experience, I called AAA to seek reimbursement for the damaged lock. Despite being redirected several times, I have yet to find a resolution. I am disappointed in the service and plan to escalate my complaint to higher management at AAA.

I kindly request AAA to approve the $50 charge for the new wheel lock damaged by their subcontractor promptly today. Despite speaking with multiple individuals, including contractor relations service representative Arnie, I have yet to receive assistance. It is crucial that AAA authorizes the replacement of the wheel lock and covers the cost upon car pickup. Additionally, I am also seeking reimbursement for my lost wages for today. I am eager to retrieve my car and return to work, so I urge AAA to address and resolve this matter swiftly.