Please see my complaint below and the AA response which was not at all helpful.**Lisa...

GetHuman-ldabbs's customer service issue with AAA from October 2018

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The issue in GetHuman-ldabbs's own words
Please see my complaint below and the AA response which was not at all helpful.**Lisa**Your Question, Comment or Feedback:*Feedback: ********I recently rented a car from Thrifty in Boston and *went through AAA. I went to the car rental at the *airport, my mistake. While at the desk I was told *my rental was off site. A gentleman at the desk *suggested to the girl waiting on me that she call *Rose the manager and ask if I can rent the car *there, because he said there were some issues at *the other Thrifty. The girl called Rose and she *said no. I spent $** to Uber there. They had no *cars and no one who knew how to do a rental and no *manager. They called Rose. I spent two hours *waiting until Rose had a car brought from the *airport with someone who knew how to rent the car. *The whole situation was ridiculous and lacked any *professionalism.**Response:*Dear Lisa Dabbs,**Thank you for contacting AAA. I would like to apologize for the experience that you had with Thrifty. We are limited on our end due to Thrifty being a third party of ours however please contact our Online Reservations Booking Department at ***-***-**** for further assistance. I hope this helps.**Thank you for being a valued AAA member! * *Sincerely, * *Joelle Gisstennar** *AAA Chicago Motor Club**** Meridian Lake Drive*Aurora, IL ******Member Relations (***)***-**** Option ** *General Inquiries (***)***-******We hope our answer provided you with the information you wanted. If it didn’t, please use the link below to contact us and clarify your question. If the link spans two lines, you will need to cut and paste the entire link into the address line of your Web browser.**https:**www.fuzeqna.com*aaachicago*consumer*clarify.asp?incidentID*%*Bb**deb**-d*c*-**ca-****-**b*c*****fd%*D

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AAA

Customer service issue
Reported by GetHuman-ldabbs
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 673 others
0 customers following this

Timeline

GetHuman-ldabbs started working on this issue
Oct 22nd, 2018 6:11pm

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