How Do I Check the Status of My Claim with AAA?
AAA offers high-quality home and auto insurance policies for members. Members can buy these policies at discounted prices. With AAA claim tracking, you can easily track your insurance claim through the official website or using the app. If you cannot visit a branch directly for a meeting, you can schedule a video chat with your claims representative. The representative will help you with your claim tracking and recovery. You can also contact the claims representative team or customer service team through the phone.
Most people choose AAA memberships to ensure immediate roadside assistance. The club has over 50 million members worldwide and is affiliated with over 7000 high-grade body shops.
The policies offer comprehensive coverage and are available at affordable rates. The club's customer service team is renowned for providing quality customer service and guidance to customers. The representatives and agents help policyholders with applications, payments, and AAA claim tracking. All club representatives and agents are highly trained and certified.
Tracking the Claim Through the Website
The official website contains details of different policies, coverage options, discounts and benefits, and other relevant information. Only members can track claims through the website. If you are not a member, you can apply for membership through the website by paying a membership fee.
- Visit the website and log in using the membership details
- Click on the "Insurance" tab on the top of the screen and select the relevant insurance policy type
- The server will redirect you to the relevant policy page
- Click on the "Claims" tab on the top left part of the screen and choose the "Track Claims" option
- You will now have to enter your insurance policy details like the policy number and your details
- Once you enter the details and click on the "Submit" button, the screen will display the status of your claim as part of the AAA claim tracking
The website is user-friendly and easy to use. You can visit the site anytime and from anywhere globally, provided you have a secure internet connection.
Tracking Through the Mobile Application
The app is probably the fastest way to track your claim any time of the day or night. Users can also accomplish other tasks like bill payments and claim requests through the app. The app also ensures that high-quality roadside assistance is just one click away when you are traveling. To tracking your claim using the mobile app, perform the following steps:
- Open the AAA app and log in using your membership details
- Click on the "Insurance" option on the menu
- Select the "Claims" option and click on the "Track Your Claim" tab
- Enter relevant details like your policy number, name, and vehicle details
- Your smartphone screen will now display the status of your claim
You can also use the app to get in touch with your claims representative or customer service representative. The mobile app is free and convenient to use.
Track With the Help of the Customer Service Team
You can contact the service team using the club's official phone number from the GetHuman directory. Your claims representative will help you track and monitor your claims and ensure your claim withdrawal process is smooth. In addition, you can notify the representative of any discrepancies or errors you noticed on tracking your claim.
The representative can also help you minimize delays and ensure that you recover the claim at the earliest. If the claim is for an auto insurance policy, the customer service team can link the insurance account directly with your roadside assistance or repair account.
You can also schedule a video meeting with your claim representative or the customer service team. While emailing is another convenient option to contact the team, it may not be ideal if your needs are urgent.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for AAA Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like AAA in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check the Status of My Claim with AAA? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.