Hello to whom it may concern,*I would like to file a formal complaint against one of t...

GetHuman3367430's Complaint issue with 7-Eleven from August 2019

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The issue in GetHuman3367430's own words
Hello to whom it may concern,*I would like to file a formal complaint against one of the most RUDEST and most UNPROFESSIONAL employee that works at Seven Eleven store located at **** E. Gonzales road here in Oxnard, CA. At or around *:**am I entered the store to make a purchase of some cigarettes. As I approached the counter, the employee there was sitting down on a seat by the counter. I was first not even greeted with a "hello, hi, good morning, Can I help you??None of those things that makes customers feel welcomed. But instead, I was greeted with the most unwelcoming glance with a slight eye roll, as if your employee was disgusted and annoyed that I had came in to the store.(Perhaps this employee was NEVER trained on how to give good customer service or did get trained but needs more training?)*I then looked at the large variety of different brands of cigarettes for sale, at which at this time I noticed that the particular brand I was specifically coming in to purchase was unfortunately out of stock. Mind you, your employee has not said one word to me as I'm looking at all the cigarettes, now that I needed to go with a different brand. I wasnt even in the store for three minutes deciding at this point. As I'm looking to pick a different brand of cigarettes to purchase, out of no where, in the most rudest, condescending, unprofessional tone, your employee actually had the audacity to say to me, 'You come back tomorrow when you know what you want!!!' I was in such disbelief that I was being talked to in this manner. I then told the employee that I am just deciding on which cigarettes I want because your out of stock with my usual one and that I didnt appreciate him talking to me like that, especially when he couldn't even greet me as a customer when I first walked in let alone say one word to me at all before he went off the handle with me and decided to be unbelievably rude. He raised his voice and started yelling at me and said "'well your just standing there, so if you dont know what you want, then you come back tomorrow when you do!!!"I'm the cashier you tell me what you want!!!!." I was shocked and at this point felt very uncomfortable with how this employee was speaking to me realized at this point your employee is harassing me as a loyal *** customer. I'm very disturbed and feel really embarrassed and hurt how this employee was treating me. I have been in Many Seven Elevens all across the world, and I can honestly tell you that this is by far the worst experience I have ever had to encounter in a Seven Eleven establishment. Furthermore I believe this employee need to understand and understand it clearly, that it is 'Us' the customers that keeps Seven Eleven successful and this employee employed. I would like to see this employee get reprimanded and made aware that his action he took with me is grounds for termination. I am very concerned and hope I'm the 'Only' customer this employee is being very Unprofessional rude and nasty towards. Feel free to call me or email me. I look foward to your rapid response to this very serious matter.**Jimmy

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7-Eleven

Complaint issue
Reported by GetHuman3367430
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 827 others
0 customers following this
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Timeline

GetHuman3367430 started working on this issue
Aug 4th, 2019 6:05pm
GetHuman3367430 indicated the issue is not fixed yet.
Aug 4th, 2019 10:16pm
GetHuman3367430 indicated the issue is not fixed yet.
Aug 4th, 2019 10:25pm
GetHuman3367430 indicated the issue is not fixed yet.
Aug 4th, 2019 10:26pm
GetHuman3367430 indicated the issue is not fixed yet.
Aug 4th, 2019 10:32pm
GetHuman3367430 indicated the issue is not fixed yet.
Aug 5th, 2019 7:49pm
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Aug 5th, 2019 7:55pm
GetHuman3367430 indicated the issue is not fixed yet.
Aug 5th, 2019 7:57pm
GetHuman3367430 indicated the issue is not fixed yet.
Aug 15th, 2019 8:01am

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