"A problem has occurred that prevents gameplay. This game will not be counted"

GetHuman5319490's Problem With a Game issue with 2K Sports from October 2020

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The issue in GetHuman5319490's own words
"Play Now Online" ... I have purchased NBA *k** for the the Playstation * the $*** Kobe Legend edition. I'm very frustrated because I use the feature "Play Now Online" for quick online games and ever since the release of the game many of the games I have participated in end upruptly with a message saying "A Problem has occured that prevents further game play. This game will not be counted". This issue happens very frequently and I mean very frequently. Maybe six times in an hour and as a consumer it's really frustrated because I paid full price for the game and can not enjoy it to the fullest extent. Meanwhile I paid full price for the game anticipating the Play Station * release. I've been a customer of NBA *K since **** and I have all the data to show for it. This is very very inconvenient and unacceptable. What are my options to fix this issue? If there is any and if not what are my options for a complete refund?
I paid full price for the game and can't enjoy it to the fullest extent.
Fix the crashes if possible if not I want a refund for the $*** I paid.
** years and always been a loyal consumer of the NBA *K Franchise.
Yes
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2K Sports

NBA *K**
Problem With a Game issue
Reported by GetHuman5319490
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4382 others
0 customers following this
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Timeline

GetHuman5319490 started working on this issue
Oct 1st, 2020 4:28am
GetHuman5319490 indicated the issue is not fixed yet.
Oct 1st, 2020 2:46pm
GetHuman5319490 indicated the issue is not fixed yet.
Oct 6th, 2020 3:15am
GetHuman5319490 indicated the issue is not fixed yet.
Oct 6th, 2020 3:17am
GetHuman5319490 indicated the issue is not fixed yet.
Oct 22nd, 2020 3:05am