Wix.com Help Pages

Wix.com Customer FAQ, Forum, and Online Help Desk

Wix.com Help @ wix.com
Customer Help
Average time to fix: (74 hours)
Busiest time: 2:30pm
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Recent Wix.com help topics searched

I Just created a wix website on behalf of my friend to help sell his music, I am ** yea...
I need to have my site johnworsleysimpson@info*under mysites in Wix.**WHOIS search resu...
I hired a WIX marketplace partner, Onyx Media (http:**www.weareonyxmedia.com), in Septe...
I changed my work hours...it is showing it is changed but people are still able to book...
Having difficulty with site editor. Need help with someone on the phone
This is Opelika Theatre Company. We cancelled our service with you in **** and you are...
I need help to remove my home address on my website and they made all
Where does tracking number get created. I get stressed out every time I use this. So co...
This website is www.europeanescortservices.net is a WIX made website that is phishing m...
I was charged $*** to renew my WIX account. I did not authorize this and do not wish to...
My name is Larry Petersen and was charged $***.** for "professional services" on my mas...
Hello I would like help with starting a website and seo**can someone call me back...
I have an fraudulent account issue I dont use your website but i have charges on my ba...
Setup failed purchased v* , camera setup complete Phone app failed setup , reboot rou...
Buongiorno, in data ********** ho elaborato con wix un sito * dominio per un periodo di...
Hi there!**This is the *th time i'm trying to connect with the customer service and I r...
You stupid **** heads charged my credit despite me never having talked to your or anyth...

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Wix.com Online Help at wix.com - Info & Stats

Help desk addresshttps://www.wix.com/support/html5/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time74
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating83%
Quality of help rating70%
Votes for online help31
When this was last updatedThu Apr 08 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Wix.com Help Pages: What to Know

This is the Wix.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Wix.com's best customer help page or faq or forum, this is the best entry point according to 5,622 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on wix.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Wix.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Wix.com: General Information

Wix.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Wix.com one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Wix.com.

Do Wix.com and GetHuman work together?

GetHuman has no relationship with Wix.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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