Does Travelers Insurance offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Travelers Insurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Travelers Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dont press or say anything.
Below are some clips we've found from Travelers Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Travelers.
If you're calling about a new claim, press or say one."
Excerpt from a call with Travelers Insurance
Wednesday, July 10, 2024 6:30 PM
What are the hours and when should I call?
Travelers Insurance operates the call center for this 800-252-4633 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 253 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Travelers Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Travelers Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Travelers Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Travelers Insurance is Sunday.The most busy day to call is Friday, which averages 219% more phone calls by comparison.Again, this is based on a sample of 253 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Travelers Insurance is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Travelers Insurance staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Travelers Insurance
If you have time to do a bit of reading before you call Travelers Insurance, we recommend you read over some of our problem-specific articles.
Travelers Insurance is the cheapest and most affordable thanks to the multiple discounts and savings they offer. By bundling insurance or driving responsibly, you can save on your monthly premiums through a range of different discounts.
Travelers Insurance has a variety of pros and cons. Some reviewers say the company has good personalization options while others describe Travelers customer satisfaction scores as sub-par. Before signing up for coverage, it's a good idea to look over expert and customer reviews, then call an agent to learn more about your policy options.
Travelers Insurance offers numerous insurance policies that provide good protection. However, not all coverages and other services are available in each state. You can find out which coverages, benefits, and discounts are available in your area by contacting a local agent. Find them through the official website or the mobile application. You may also contact customer service if you face any technical issues or require additional information.
Click the link above to get answers to just about any Travelers Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Travelers Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Rental car coverage inquiry: "I'm trying to set up a rental car for a trip and I need to know if we have rental coverage on our policy."
- From a call lasting 10m 22s , Sep 13, 2024 2:29 PM
Inquiring about home & auto insurance: "Could you please provide me with information on the policies available for combined home and auto insurance?"
- From a call lasting 11m 42s , Jul 12, 2024 2:41 PM
Policy cancellation request: "Hi, Mallory. I need to cancel my policy."
- From a call lasting 23m 4s , Jul 10, 2024 6:30 PM
Inquiring about autopay discount: "Is there any benefit or discount for doing autopay?"
- From a call lasting 5m 34s , Jun 6, 2024 12:17 AM
Requesting insurance quote: "I need to get a quotation on two automobiles and my homeowners."
- From a call lasting 13m 43s , Mar 22, 2024 2:56 PM
Difficulty reaching customer service: "I'm calling because I don't know why I can't get through to you guys directly."
- From a call lasting 4m 37s , Feb 17, 2024 6:39 PM
Information about why customers call Travelers Insurance is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Travelers Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Travelers Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Travelers Insurance agent. This phone number is Travelers Insurance's best phone number because 18,798 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-4633 include Claim issue, Find an agent, My policy has been canceled, Adding driver(s) to my policy, Increase in premium and other customer service issues. The Travelers Insurance call center that you call into has employees from Southlake, TX / Nicaragua and is open 24 hours, 7 days according to customers. In total, Travelers Insurance has 1 phone number. It's not always clear what is the best way to talk to Travelers Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Travelers Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Travelers Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.