ThredUp.com Help Pages

ThredUp.com Customer FAQ, Forum, and Online Help Desk

Average time to fix: (86 hours)
Busiest time: 1:45pm
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Recent ThredUp.com help topics searched

I need to understand the policy when a product is returned when going through Affirm fo...
I needed another cleanout bag because there are some items I do not want returned. Ins...
i need yo cancel with you guys. I got early retirement offer so I cant get things fro...
Packages delivered to wrong address. What to get call tag to retrieve items? The orders...
This by far is the worse website ive ever deal with.
good morning,**can someone please give a call, your phone number does not work an I'm f...
RE: order* *********Received item that was advertised as new with tags. NO tags on item...
there are things on your site that were in my clean out bag, but are not listed under m...
ThredUP has made * errors on my listing of items from bag *B*X*K- AVYM*. They are not r...
Thread up owes me **.***And I am having difficulty in finding out how to get this money...
I keep getting a goody box but I have no idea what account it is coming from. I just re...
I ordered a Goody Box from ThredUp and it said that it had shipped and arrived in mid-N...
Wrong shipping address on order
droped my thredup bag at my usps on ********.*bag number b*vhr-qj*ed it was scanned...
I ordered a sweater and a blouse today from thredup (order*******) and did not receive...
Please cancel my goody box. I just placed my order and it's been less than ** hrs
:I have questions regarding my balance and the amount showing as well as previous amoun...
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ThredUp.com Online Help at support.thredup.com - Info & Stats

Help desk address
http://support.thredup.com/hc/en-us
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:45pm
Average turnaround time
86
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
83%
Quality of help rating
70%
Votes for online help
46
When this was last updated
Thu Apr 02 2020 08:00:00 GMT+0000 (UTC)

ThredUp.com Help Pages: What to Know

This is the ThredUp.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for ThredUp.com's best customer help page or faq or forum, this is the best entry point according to 1,086 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.thredup.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from ThredUp.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting ThredUp.com: General Information

ThredUp.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from ThredUp.com one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like ThredUp.com.

Do ThredUp.com and GetHuman work together?

GetHuman has no relationship with ThredUp.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

ThredUp.com Contact Info

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