ThredUp Help Pages
ThredUp Customer FAQ, Forum, and Online Help Desk
Average time to fix: (48 hours)
Busiest time: 10:15am
Recent ThredUp help topics searched
I just ordered my clean out bag for the first time. It shows do requests. I would like...
I need to cancel an order i just placed
Hi thredUP,*I hope you are having a great day! **I recently sent * return box * * clean...
Shipping taking longer when I paid extra for *-* shipping
I received an bag today. Order *********. Item * ********. I pd ***.** for this. Subst...
i can't reset my password so i am not able to pay for an order. Can someone maybe call...
Received a faulty sewn item. Gathered up at the shoulder and side seam. I need a retu...
Ordered item has faulty sewing. Gathered up at the shoulder and side seams. Need a re...
I recently requested for a return for one item and accidentally clicked the wrong optio...
Hi Good Morning I gave clothes to thredup and I am not sure if I gave a certain pair of...
Hi there, *I recently placed and order and I'm very disappointed! ** - The Lily Pulitze...
I requested a debit card for my account balance on Sept **th and never received it and...
Hi, I can't seem to find a number to speak to a human being but I'm requesting help. I...
Item was misrepresented as a size ** women's shoe on the web site. Was European size...
I would like to take a portion of my money from my account. I do not use pay pal and wa...
I had two returns, one using a Thread Up return label, which I sent on ****, and one wh...
I want to change my threadup email from *****@***.com to my personal email *****@***.com.Get help with my issue
ThredUp Online Help at support.thredup.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
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When this was last updated
Wed Mar 25 2020 09:00:00 GMT+0000 (UTC)
ThredUp Help Pages: What to Know
This is the ThredUp help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for ThredUp's best customer help page or faq or forum, this is the best entry point according to 3,534 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.thredup.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from ThredUp agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting ThredUp: General Information
ThredUp does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from ThredUp one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like ThredUp.
Do ThredUp and GetHuman work together?
GetHuman has no relationship with ThredUp and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.