ThredUp Help Pages

ThredUp Customer FAQ, Forum, and Online Help Desk

ThredUp Help @ thredup.com
Customer Help
  • It takes an average of 52 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3:15pm.
  • Common topics include Account Setup, Can't Make a Post, Account Setup, Return an Order, Refund a Charge, and more.
Start typing out the reason you want to get in touch with ThredUp. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent ThredUp help topics searched

I ordered a dress that was Not As Described.*I want to return this nasty dress, and get...
Hi, can code NEW be used on items marked final sale? Thank you...Linn
My name is Jeanne Washington . first of all Three up lossed my clothes * bags of design...
I was chatting with someone on Twitter and they stopped responding. A couple of days ag...
I'd like to cancel my order. I just made it (within the hour) then learned I have a Chr...
I opened my order yesterday and the sweater I ordered has a hole in the front ! I would...
I'm trying to get a free return label for store credit and they're saying I have no ite...
My recent goody box contained most of the wrong sizes.Several times I changed my prefer...
Hello. I am trying to order a gift card on your website and it won't let me add it to t...
I seek to have an $* payout on something I sold but I was never informed that my clean...
https:**www.fedex.com*apps*fedextrack*?cntry*code*us&language*english&tracknumbers...
I need to return an item (that I just received) that does not fit and is not what I tho...
I ATTEMPTED placing an order yesterday *.**.**** I never received an indication as to w...
Hello, I recently ordered some item for the first time from Thred Up. The package*items...
Order * *********I ordered a sports bra and a pair of Nike shorts. The shorts were...
On June *th send out a bag with clothes so I can sell at your website, I been tracking...
well, I'll try again. I just want to know the status of my order.********** paid...

ThredUp Online Help at thredup.com - Info & Stats

Help desk addresshttps://www.thredup.com/contact
Department you interact withCustomer Service
Help desk hoursMon-Fri 5am-9pm PST, Sat-Sun 6am-6pm PST
What is the busiest time for help3:15pm
Average turnaround time52
Rank amongst all ways to reach them1
Other means of communicationweb, chat
Communication customer rating87%
Quality of help rating80%
Votes for online help22
When this was last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

ThredUp Help Pages: What to Know

This is the ThredUp help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for ThredUp's best customer help page or faq or forum, this is the best entry point according to 3,534 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on thredup.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from ThredUp agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting ThredUp: General Information

ThredUp does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with ThredUp using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like ThredUp.

Do ThredUp and GetHuman work together?

GetHuman has no relationship with ThredUp and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Other ThredUp Help Pages

Customer Service

ThredUp Contact Info

Other Company Help Desks

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!