ThredUp Help Pages
ThredUp Customer FAQ, Forum, and Online Help Desk
ThredUp Help @ thredup.comCustomer Help
- It takes an average of 53 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1:30pm.
- Common topics include Account Setup, Can't Make a Post, Account Setup, Return an Order, Refund a Charge, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with ThredUp. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent ThredUp help topics searched
I seek to have an $* payout on something I sold but I was never informed that my clean...
https:**www.fedex.com*apps*fedextrack*?cntry*code*us&language*english&tracknumbers...
I need to return an item (that I just received) that does not fit and is not what I tho...
I ATTEMPTED placing an order yesterday *.**.**** I never received an indication as to w...
Hello, I recently ordered some item for the first time from Thred Up. The package*items...
Order * *********I ordered a sports bra and a pair of Nike shorts. The shorts were...
On June *th send out a bag with clothes so I can sell at your website, I been tracking...
well, I'll try again. I just want to know the status of my order.********** paid...
On Sunday, May ** I placed an order with ThredUp. The confirmation *******. There are...
I have not heard anything about my clean out bag and it is over a month
On Wednesday, February **, ****, **:**:** PM CST, Thredup Customer Support ******@***.c...
Re: URGENT: Your ThredUP Order was returned to us! REFUNDED*Yahoo*Sent**larry patchett...
I sent my "cleanout bags", they were received over * weeks ago, and they are still mark...
I requested and paid $** for a sample box of your "goodie boxes." Before the box arriv...
never recieved my box, FIX refund my money or send me my box, email is: *****@***.com t...
it shows my order was delivered buti it was not i want my money back, i've been trying...
A pair of Paul Green boots that I sent in are listed for sale at ***.**. The size liste...
ThredUp Online Help at thredup.com - Info & Stats
Help desk addresshttps://www.thredup.com/contact
Department you interact withCustomer Service
Help desk hoursMon-Fri 5am-9pm PST, Sat-Sun 6am-6pm PST
What is the busiest time for help1:30pm
Average turnaround time53
Rank amongst all ways to reach them1
Other means of communicationweb, chat
Communication customer rating88%
Quality of help rating81%
Votes for online help24
When this was last updatedTue Apr 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
ThredUp Help Pages: What to Know
This is the ThredUp help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for ThredUp's best customer help page or faq or forum, this is the best entry point according to 3,534 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on thredup.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from ThredUp agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting ThredUp: General Information
ThredUp does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with ThredUp using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like ThredUp.
Do ThredUp and GetHuman work together?
GetHuman has no relationship with ThredUp and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.