Taxslayer Customer Service

Phone Number & Contact Information

706-922-6741
Calls Customer Service·Most popular Taxslayer number
Q:How do I get a live human at Taxslayer?
A:Follow prompts
Q:Does Taxslayer offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Taxslayer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts

What are the hours and when should I call?

Taxslayer operates the call center for this 706-922-6741 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,298 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Taxslayer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Taxslayer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Taxslayer is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,298 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Taxslayer is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Taxslayer staffs the call center well on Wednesday.

The Editor's Notes on Calling Taxslayer

Dec 22, 2023

TaxSlayer is a major online tax preparation service. As one of the oldest and most reputable businesses of its type, it isn't surprising that TaxSlayer gets a lot of customer service calls each and every day.

Why Do People Call TaxSlayer Customer Support?

  • People call TaxSlayer customer support for a range of reasons, including:
  • Purchasing services and getting guidance on what type of tax preparation package to select
  • Making changes to previously purchased services
  • Getting help with preparing a tax return
  • Checking on the status of a tax return submission
  • Researching identity theft and hacking claims
  • Technical support and troubleshooting

Best Practices for Calling TaxSlayer Customer Service

There are several things that you can do to help ensure that your call to TaxSlayer is handled quickly and professionally:

Before calling, assemble all relevant documentation. This may include your previous year's tax return, your tax preparation order confirmation, correspondence from the IRS or your tax authority, billing statements, screenshots, or previous correspondence between you and TaxSlayer regarding your issue.

If you are calling for technical support, be near your computer or device so that you can troubleshoot along with the agent.

Have pen and paper handy so that you can take notes during your call. These notes can be helpful if you have to escalate your case.

How do Consumers Feel About Calling TaxSlayer Customer Service?

A search of online and offline sources has not revealed a pattern of complaints about TaxSlayer customer support, indicating that consumers are generally satisfied with the level of service offered. In addition, it should be noted that TaxSlayer is generally considered to be a reputable service, and the IRS has awarded contracts to TaxSlayer for preparing the returns of low-income individuals. In addition, industry groups have also recognized TaxSlayer's software as being tops in its field.

What Kind of Issues can a TaxSlayer Customer Service Representative Resolve?

A TaxSlayer customer service representative can resolve many common issues, including customer requests for help in setting up an account, selecting a tax preparation package, technical support questions, and providing assistance when taxpayers are checking the status of their returns.

What Can't Be Resolved With a Call to TaxSlayer Customer Service?

Customer service representatives are not tax professionals and cannot give tax, financial or legal advice. If you are in complex tax situation, the customer service representative may be able to provide a referral to an in-house tax preparer or professional, but cannot tell you how to handle your situation or instruct you to take specific actions.

If the tax software is incompatible with your computer or device, a customer support agent may be able to recommend a workaround, but he or she is not going to be able to resolve the situation completely. You may need to work with the manufacturer of your device or computer for a complete resolution. Alternatively, you may need to use a different machine or device with TaxSlayer software.

Tax preparation services are not able to expedite your tax refund or address decisions made by the IRS or state tax agencies. If you are unhappy with your refund amount or that you haven't received it, you should contact the tax authority that is holding your refund and work with them to resolve the issue.

What Should You Do If You Have an Unsuccessful Call with TaxSlayer?

If you get off the phone with TaxSlayer customer service and feel as though your questions were not understood or your situation was not resolved, don't give up hope. You may be able to reach a satisfactory resolution with some persistence.

First, review the notes that you took during your call. If you didn't take notes, write down or type out what you remember. You may be able to discern an area of misunderstanding or miscommunication that contributed to the failure of your first call.

Next, call TaxSlayer customer care back. Explain, politely, that this is your second call and describe how your first call went wrong. Next, describe the resolution that you desire: This allows you and the customer service agent to work toward the same goal. Also, keep in mind that representatives have different levels of training and experience. This new agent may be in a better position to understand your situation and to provide a satisfactory response.

If you are unable to resolve your issue over the phone with TaxSlayer, try getting in touch in a different way. TaxSlayer does provide an online customer service request form that you can use to submit your request for help. This option also has the advantage of providing you with a text-based record of your communications with TaxSlayer.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Taxslayer Customer Service

There are of course other ways to contact Taxslayer customer service besides the phone. Below we list the best ones, by medium.
Taxslayer's website
As a last, sometimes only, resort- Taxslayer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Taxslayer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Taxslayer agent. This phone number is Taxslayer's best phone number because 7,788 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 706-922-6741 include Track a Return, Rejected Tax Filing, Software Problem, Account Access, Ask For Tax Help and other customer service issues. Rather than trying to call Taxslayer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Taxslayer has 1 phone number. It's not always clear what is the best way to talk to Taxslayer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Taxslayer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Taxslayer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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  1. Taxslayer Customer Service Phone & Contact Info