SmileBox Help Pages
SmileBox Customer FAQ, Forum, and Online Help Desk
SmileBox Help @ smilebox.zendesk.comCustomer Help
- It takes an average of 72 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9:30am.
- Common topics include Problem With the App, Account Access, Slideshow Advice, Overcharge on Account, Account Setup, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with SmileBox. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent SmileBox help topics searched
I am being charged $**.** for a subscription I never signed up for. I have never sent...
My e-mail address follows: (*****@***.com). When I try to log-on to Smilebox as usual...
I accidentally signed up for SmileBox plus instead of SmileBox which I have used many t...
Hi Smilebox,*Can you please refund my money. I have wrongly selected annual subscriptio...
I recently rejoined Smilebox and paid via Master Card. I am trying to use a Kindle Fir...
My slideshow creation is not saving (after many hours of work!)
My daughter has just done a slideshow for her friends but had not anticipated that she...
Hi my name is Ajiri Edojah and I sent out holiday cards yesterday via smilebox that are...
I used to see who and which creation I sent to but not this year. Please advise how to
I did not mean to subscribe for a year. It said *.** a month I did not know I would be...
I am making a Christmas slideshow card and can’t save it. Have sent these cards for a n...
I was fraudulently charged ***.** for something that was supposed to be **.** I WANT MY...
I have Smilebox. It is on my laptop. I want to open it on my PC and*orMac but I keep ge...
I was charged on my credit card **.** on Nov. ** and I have no idea what it is for, as...
trying to share video to facebook
I had the same problem... Creating a basic slide show and it won't let me save my creation.
When I email a card I prepared it does not email it.
SmileBox Online Help at smilebox.zendesk.com - Info & Stats
Help desk addresshttps://smilebox.zendesk.com/hc/en-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time72
Rank amongst all ways to reach them2
Other means of communicationemail, web
Communication customer rating80%
Quality of help rating71%
Votes for online help61
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
SmileBox Help Pages: What to Know
This is the SmileBox help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for SmileBox's best customer help page or faq or forum, this is the best entry point according to 1,548 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on smilebox.zendesk.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from SmileBox agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting SmileBox: General Information
SmileBox does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with SmileBox using 2 different media: email, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like SmileBox.
Do SmileBox and GetHuman work together?
GetHuman has no relationship with SmileBox and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.