Samsung Pay Customer Service

Phone Number & Contact Information

800-270-4169
Toll-free·Calls Customer Service·Most popular Samsung Pay number
Q:How do I get a live human at Samsung Pay?
A:Keep pressing 0
Q:Does Samsung Pay offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-11pm EST. The least busy day is Wednesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy times

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Samsung Pay phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0
Here is how our research team describes the way the Samsung Pay phone system greets you: Please enter the telephone number associated with your account.
Below are some clips we've found from Samsung Pay's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Samsung Pay Cash. Please enter the telephone number associated with your account."
Excerpt from a call with Samsung Pay
Friday, February 16, 2024 6:50 AM
They may ask you to enter information with the dial pad
"Thank you for calling Samsung Pay Cash. Please enter That is an invalid response."
Excerpt from a call with Samsung Pay
Friday, February 16, 2024 7:02 AM

What are the hours and when should I call?

Samsung Pay operates the call center for this 800-270-4169 phone number Mon-Fri 9am-11pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Samsung Pay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Samsung Pay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Samsung Pay is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Samsung Pay is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Samsung Pay number, but it is also the day with the shortest hold times.

My Experience Calling Samsung Pay at this Number

Aug 8, 2023

When you call Samsung Pay, you are immediately asked to enter the telephone number associated with your account. This was immediately frustrating because despite calling with that phone and entering the phone number, it told me that it did not recognize the phone that I was calling from and hung up on me. 

It took me several attempts to actually get through the system and have it recognize my phone number. While I read that pressing 0 could help you skip to customer service, it did not help in this instance. The phone recording would simply tell me that it was an invalid response. 

This seemed to be a common problem when I looked it up online, and there is nothing more frustrating than being hung up on while trying to get help. Once I got through, I got a directory and was able to press 0 to skip the process and talk to a customer service representative. 

While I was waiting to talk to someone, I went online to see if I could just talk to someone via live chat, but that didn't work either. While Samsung Pay promises 24/7 support, it fails to mention that this support is virtual and not actually a real person. I could not type into the chat box, and all it did as I selected options was send me to an FAQ and give me the option to email.

It took about 10 minutes for a representative to pick up the phone. They had a thick accent, and it took a few tries to properly convey what I needed help with. I am having trouble updating my new debit card. I just need to change the expiration date and the CVV code, but it keeps telling me the card is already registered. 

The representative did offer me a process to go through to remove the old card and put the new one on, but I am getting stuck at the same step, which they don't seem to understand. I ended up asking to speak to a manager who was helpful enough. 

In the end, it took me over 15 minutes with the customer service department to resolve my issue, and I feel like the issue was simple enough that it could have been a quick minute. While it wasn't my worst customer service experience, I certainly wouldn't rave to anyone about it. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Samsung Pay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Samsung Pay agent. This phone number is Samsung Pay's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-270-4169 include and other customer service issues. Rather than trying to call Samsung Pay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Samsung Pay has 1 phone number. It's not always clear what is the best way to talk to Samsung Pay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Samsung Pay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Samsung Pay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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