Roxy Help Pages

Roxy Customer FAQ, Forum, and Online Help Desk

Average time to fix: (84 hours)
Busiest time: 1:30pm
Ranked: #2 of 2
77 customer votes
Roxy customer service

Roxy Online Help at roxy.com - Info & Stats

Help desk address
http://www.roxy.com/customer-service/contact-us
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
Mon-Fri 9am-5pm EST
What is the busiest time for help
1:30pm
Average turnaround time
84
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
76%
Quality of help rating
85%
Votes for online help
77
When this was last updated
Sat Apr 21 2018 09:00:00 GMT+0000 (UTC)
Best phone number
+1 800-892-2281

Roxy Help Pages: What to Know

This is the Roxy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Roxy's best customer help page or faq or forum, this is the best entry point according to 210 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+1 800-892-2281) which we show above. Sometimes when you dig through the various help topics and volumes on roxy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Roxy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Roxy: General Information

Roxy has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Roxy using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +1 800-892-2281 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Roxy.
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