Roxy Customer Service Issues

I am interested in purchasing your products, particularly the flip flops. I live in Michigan and only wear flip flops for about three months a year, so I was surprised when my Roxy flip flops fell apart after just one year, especially since I have a free pair that came with shorts and are still holding up after several years. I paid around $22-24 for the Roxy flip flops and expected a better quality that would last longer. I bought them at Glick's in Traverse City, Michigan, and was disappointed when they broke while at the park. I have since purchased another pair of your flip flops, but I am disappointed that I could no longer wear the ones that broke. When I visited the store to buy a new pair, they did not have any as cute or in my size. I am frustrated with the quality of your flip flops not lasting as long as cheaper ones I have owned.

I contacted Roxy regarding my disappointment with the flip flops I bought in Michigan. After only wearing them for a few months, one broke while I was at the park. Surprisingly, the free pair I got with some shorts outlasted the Roxy ones I paid over $22 for. I expected better quality, especially given the price and my limited usage. I have always been a fan of Roxy products and have spent a significant amount on them. It's frustrating that I can't find suitable replacements as the store is either out of stock or doesn't carry my size. I hope for better customer service from Roxy to address this quality issue and discuss a possible resolution.

My husband attempted multiple times to resolve an issue with an order that resulted in multiple payments charged to his accounts. Initially, he tried using his Santander card, but the payment was declined, prompting a text notification. After confirming the transaction, Santander still processed the payment. Subsequently, he used his HSBC card and unknowingly ordered three of the same item, resulting in three charges. Despite numerous attempts to contact customer service via phone calls and emails, there was no response received. We are both dissatisfied with this situation and seek assistance in processing a reimbursement. Additionally, guidance on returning the unwanted items is requested. Please contact us promptly. Thank you.