Postmates Help Pages

Postmates Customer FAQ, Forum, and Online Help Desk

Postmates Help @ help.postmates.com
Customer Help
  • It takes an average of 56 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9:30am.
  • Common topics include Dispute a Charge, Refund a Charge, Verification Trouble, Problem With an Order, Check Application Status, and more.
Start typing out the reason you want to get in touch with Postmates. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent Postmates help topics searched

I have had the Postmates account for a while and have had no problem. After a short hia...
I did a online order for Jenya in Houston went to pick up got charged again I want my m...
I used to deliver with postmates, but cannot go online now. I get an error stating the...
New phone number. Can't log un cause account is connected to old phone number
I am writing to ask for the label on my parcel tagged under Order* ************ (Walmar...
The item I want is sold out, so how do I get my money back
The promotion code didn't apply and ended up charging full price. I have kids to feed f...
I ordered IHOP, when my food got here it was ice cold all of it not just one item. I we...
I have never used your service and someone stole my card information and ordered...
Why is it taking so long for my background to come back it still says it's pending and...
The drink that I ordered from Starbucks was half empty when I got it.
I want to put my order through. I can't
My account isn’t letting me login i wish to start back earning
No puedo encontrar mis ganancias de Postmates (FLEET) app ya que la aplicaci*n dejo de...
My name is amalio cepero and I had problems with a postmate money that is reflected in...
Trying to see why the restaurant keeps canceling my order
Ordered Starbucks via Postmates and the order was never received. But they charged me...

Postmates Online Help at help.postmates.com - Info & Stats

Help desk addresshttps://help.postmates.com/hc/en-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time56
Rank amongst all ways to reach them2
Other means of communicationemail, web
Communication customer rating62%
Quality of help rating92%
Votes for online help747
When this was last updatedSun Feb 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Postmates Help Pages: What to Know

This is the Postmates help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Postmates's best customer help page or faq or forum, this is the best entry point according to 72,642 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.postmates.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Postmates agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Postmates: General Information

Postmates does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Postmates using 2 different media: email, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Postmates.

Do Postmates and GetHuman work together?

GetHuman has no relationship with Postmates and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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