NPower Help Pages

NPower Customer FAQ, Forum, and Online Help Desk

NPower Help @ npower.com
Customer Help
Average time to fix: (42 hours)
Busiest time: 10:15am
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Recent NPower help topics searched

Good day,*Kindly find the attached copy of the fail payment of February Npower Stipend...
My name is dasilva bankole augustine,I am one of the beneficiary of Npower batch c stre...
To whom it may concern*I am suleiman auwal, A Npower beneficiary of batch C stream *. A...
This is a follow up Complain with regards to my December and also February stipends...
I want my middle name on my NPOWER dashboard to new changed from Osamwonyi to Osayande...
I want to change my middle me on my BVN from OSAMWONYI to OSAYANDE on my Npower profile...
I changed the middle name in my BVN and I have not been able to receive my monthly stipend
I'm Eje Michael Ogenyi, I have not gotten the alart of January stipend, and February st...
I am enquiring as to how I can top up without using a key or card
email recovery and password on my n-power please i need your help before may next month...
My name is yusuf hamisu isa NPWR*************** with account no ********** yusuf hamisu...
Hello, my key is not working, and I need electricity!
Hello, i'm living at ** Princes Crescent Edlington DN** *BB and the key is not working...
Lost our npower electricity key. My wife is a registered customer and I lost the key to...

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NPower Online Help at npower.com - Info & Stats

Help desk addresshttp://www.npower.com/home/help-and-support/contact-us/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time42
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating88%
Quality of help rating69%
Votes for online help72
When this was last updatedMon Aug 08 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44 0800 0733000

NPower Help Pages: What to Know

This is the NPower help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for NPower's best customer help page or faq or forum, this is the best entry point according to 1,932 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+44 0800 0733000) which we show above. Sometimes when you dig through the various help topics and volumes on npower.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from NPower agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting NPower: General Information

NPower has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with NPower using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +44 0800 0733000 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like NPower.

Do NPower and GetHuman work together?

GetHuman has no relationship with NPower and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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