NPower Customer Service Issues

Subject: Cancellation of Complaint - Account Number [redacted]10 Dear Sir or Madam, I am writing to cancel the complaint regarding a debt of £11.95 linked to account number [redacted]10 concerning a previous tenant of 6 Thornton Street, Barrow upon Humber, DN19 7DG. I am choosing to withdraw this complaint as the account was not located by your team, and it appears unlikely to be resolved. Therefore, I prefer to cease any further investigations and move forward without pursuing this matter any longer. While I admit my delay in raising this issue, I did notify Npower in May, providing photographs of the meter and details of the debt payment I made upon moving into the property on May 1st, [redacted]. Regrettably, despite my efforts, this was not addressed or acknowledged at the time, leading to this decision to withdraw the complaint. I appreciate your previous assistance and apologize for any inconvenience caused. Best regards, Miss C Walton

Three years ago, this house had night storage heaters with a night meter. We no longer use the night meter, but it's still installed, so we have to provide a reading, which remains the same each time. We recently received an email stating that because the reading hasn't changed, we will receive an estimated bill. This is the third or fourth time we have raised this concern. I am seeking guidance on how to resolve this recurring issue.

Between February and December [redacted], I received a final bill showing that I am owed over £5,[redacted]. Since [redacted], I have been dealing with incorrect bills and have been forced to pay money I did not owe. I faced threats of disconnection for two years due to their errors. Despite explaining the overcharging multiple times, no one resolved the issue. Even the ombudsman failed to uncover the mistakes. They only offered me £[redacted] when in reality, the company owes me thousands. This situation has caused me over two years of misery and constant battles.

Hello, my name is Arijeniwa Adewale, a [redacted] N-Power beneficiary with ID number NPVN/ON/[redacted]/[redacted] stationed at CommHigh School, Iboropa Akoko, Ondo state. On December 3rd, [redacted], I discovered that my status was placed on hold when I checked my profile. After contacting a supervisor who spoke with my principal, it was confirmed that no monitoring was done after school hours. The supervisor then requested my details for submission to the focal person for resolution. Despite sending my details multiple times over four weeks, the status was only changed to "EXITED" after December 23rd, [redacted]. I visited Akure to submit a letter, including one to the Minister of Humanitarian Affairs, but the issue persisted. On January 10th, [redacted], I returned to Akure only to find the focal person unavailable. Seeking assistance to resolve these issues as I have not received stipends for November and December. Thank you.

I need assistance with my gas bill and managing my overdue payments. My arrears have been forwarded to a collection agency, and I am uncertain about the monthly amount I should pay for my current gas usage. The notifications regarding my bill have increased my anxiety as I am currently facing financial constraints. I am concerned about the possibility of bailiffs visiting my residence. I urgently require guidance on resolving this matter to prevent it from escalating further.

I recently received a bill with an estimated reading, as my actual reading was deemed lower than expected. When I tried to submit my real reading online and on the phone, it was not accepted due to being lower than estimated, despite aligning with my historical usage. I was instructed by an operator to send a photo of my meter, which I am unable to do. Consequently, I was forced to pay the estimated bill, which was over four times more than it should have been. I feel frustrated about being made to pay for electricity I didn't use because the company couldn't send a meter reader or trust my submitted reading. Such practices feel coercive, especially during these challenging times.

Hello, I've rented out my property at 16 Newbury Road, Norton Canes, Cannock, Staffordshire, WS11 9FB for the last decade. After my tenants vacated on April 30, [redacted], my agents at Redstones in Willenhall, West Midlands, confirmed this change. Currently residing in Spain, I was recently notified by my sales agent about an outstanding electricity bill left unpaid by the previous tenants, along with letters from a debt collection agency. I am seeking assistance in addressing this matter. The rental agency, Redstones, possesses all the necessary personal information of the former tenants. I have details suggesting the lady is employed by a council in the housing department that aids vulnerable families. You can reach the agents at [redacted] or on [redacted] [redacted] [redacted]. M Virdi is the director. Should you need to contact me, my number in Spain is 0[redacted]05. Regards, Linda Allen

Good afternoon, I am reaching out to report issues with my PPA deployment at Ovwian. Unfortunately, there was no specific address provided for me to meet my supervisor and sign my acceptance letter. Despite contacting customer care and obtaining a contact number, my attempted communication with the supposed supervisor did not go well. I am seeking Npower's assistance in locating a direct address to alleviate the stress and difficulty I am facing in finding my assigned supervisor. Your prompt resolution of this matter would be greatly appreciated. Thank you.

My gas meter is showing low battery which has led to a lack of gas supply. I have been informed that the meter needs to be replaced promptly. I am considering upgrading to a smart meter for both gas and electricity. I am unsure if this option is available, but if it is, I would like to proceed with the switch. Additionally, I would like to set up the flat below mine with n power as a new customer needing meters, preferably smart meters. Managing such situations is challenging for me due to severe disabilities, including mental health issues. It becomes overwhelming, and I struggle to handle these matters. Could you please assist me urgently? While I will try to reach out to n power myself as this is time-sensitive, your prompt response would be greatly appreciated, as I might not be able to address this promptly. Thank you, Joanna

Ever since my father-in-law had his smart meter installed, his main circuit breaker keeps tripping at the same time every night. Despite nothing being scheduled to turn on or off then, this issue causes him great concern. He is an 83-year-old Hungarian man who struggles to communicate clearly over the phone, is not tech-savvy, and does not own a mobile phone. This ongoing problem worries him a lot. I am Philip Marsh, his son-in-law, reaching out for assistance.

I am an npower beneficiary who applied for the ssce program. After my physical verification, my status changed from pending to pass. However, it recently changed back to applicant. Yesterday, my portal showed that I am now a beneficiary again, but it says pending instead of pass. Should I go for another physical verification in the local government?

I am an npower beneficiary who applied with an SSCE qualification. After completing a successful physical verification, my status changed from pending to pass. However, a few weeks later, my status was reverted from beneficiary to applicant. Yesterday, my portal switched back from applicant to beneficiary, but it now shows pending instead of pass. I am unsure if I need to undergo another physical verification at the local government level. I am requesting for my status to be updated from pending to pass and for all my due stipends to be paid promptly.

Dear Sir/Madam, I am seeking redeployment from Kogi state to Sokoto state where I currently reside. Unfortunately, there was an error during online registration which incorrectly listed my local government of origin as 'Olamaboro LGEA' in Kogi state instead of 'Wamakko LGEA' in Sokoto, Sokoto state where I am based. I am married and living with my family in Sokoto. I kindly request the necessary correction on my dashboard to allow me to participate in the ongoing verification exercise at my location. Your prompt assistance is greatly appreciated. Thank you, T. M. Email: [redacted] NPWR/[redacted]/[redacted]28 N-Agro - NPR Beneficiary N-power Batch I have been trying to reach out to multiple addresses for help but have not received any response. Your urgent attention to this matter is highly needed.

Hello, I hope you're doing well. I'm Alabi Isaiah Mayowa, and my Npower ID is NPWR/[redacted]/[redacted]01. While browsing the internet last Tuesday night, I visited my dashboard and found out that I have been shortlisted. However, when I tried to verify, I only saw "applicant." I'm unsure about the next steps. Your assistance in this matter would be greatly appreciated as I am currently searching for employment. Thank you in advance for your help.

My name is Adebo Caleb Taiye. I am a Batch C1 N-Power beneficiary. My peers have received their September stipend, and some have even started getting their October payment. However, my situation is different. I have yet to receive the payments for both September and October. This delay is troubling as everyone else is being paid, but I have not received anything so far. I kindly request that you investigate this matter promptly as I urgently need the money to address family financial issues and other expenses. Thank you in advance for your assistance.