Mojang Help Pages

Mojang Customer FAQ, Forum, and Online Help Desk

Mojang Help @ help.mojang.com
Customer Help
Average time to fix: (35 hours)
Busiest time: 1pm
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Recent Mojang help topics searched

Theres a game called Craft Pixelart Builder, that is just a copy of minecraft and the g...
I can't Access to my account
hello i recently bought a java version on Minecraft from a web site G*A.COM. they gave...
I wud like to change the email on my Mojang account I believe it has been hack if you c...
Mein kleiner Bruder kann sich auf sein ps* Account nicht mit seinem Microsoft Account a...
check if this key is from the full game and not from the demo
Hello, I bought a key for the full Minecraft java edition game from the external store...
help me to solve the problem please
How do I get my refund on Minecraft java account
How do I get refund on my Minecraft java account
hello, I am a premium player of the game minecraft java Edition and I have a problem, a...
the problem has not been solved
Ich kriege keine Mail zum zur*cksetzen meines mojang Passworts
Ich kriege keine e Mail zum zur*ck setzen meines mojang Passworts
hello I paid for the minecraft game on ******** and when I put on the skin and wanted t...
Hello Mojang, it appears that when I launched the Minecraft Launcher I was forced to "m...
downloaded a game for only l* and change. Dont know where it downloaded to if even. Su...

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Mojang Online Help at help.mojang.com - Info & Stats

Help desk addresshttps://help.mojang.com/customer/portal/emails/new?ref=footer
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time35
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating83%
Quality of help rating68%
Votes for online help42
When this was last updatedTue Jun 21 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Mojang Help Pages: What to Know

This is the Mojang help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mojang's best customer help page or faq or forum, this is the best entry point according to 5,742 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.mojang.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mojang agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mojang: General Information

Mojang does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Mojang one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mojang.

Do Mojang and GetHuman work together?

GetHuman has no relationship with Mojang and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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