Mojang Help Pages

Mojang Customer FAQ, Forum, and Online Help Desk

Average time to fix: (40 hours)
Busiest time: 10:15am
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Tweet re: BillingTweet re: Problem With the AppTweet re: Trouble DownloadingTweet re: Account AccessTweet re: Change Security QuestionsHelp with something else

Recent Mojang help topics searched

I have already written telling my problem*Pls reply urgently
We have been billed * times **.** . We only wanted to by one main craft.pls return the...
I tried to buy MINECRAFT from my son’s account *****@***.com. I have been charged * t...
I was playing just fine until today where suddenly i was logged out on all my devices a...
I can't log into my mojang account and I don't have access to the email it's associated with
I cannot log in to my PC with my account.*However, it works on my Macbook. This is stra...
I haven’t had minecraft in a long time, but my friend asked me to come play on her worl...
I don't get my old Minecraft account back and would have to buy the game again
When I log into my Minecraft bedrock edition on PS* I am unable to link my Microsoft ac...
My Minecraft Account was Hacked and My name was changed to Ivangast. My Original name w...
When trying to log into a Minecraft server I get the message io.netty.channel.Connectio...
intente ccomprar el minecraft java edition cuando ya estaba todo listo para la compra l...
I am trying to get into my minecraft account linked to dgelso@Live.com, but the reset e...
My mojang account is *****@***.com but I don't have access to that email anymore. I log...
Ich kann mich nicht anmelden
Intente entrar en mi mundo y no me dejaba asi que despues asi que
Jueves pasado intent* comprar Minecraft Java edition , sin embargo me daba error todo e...
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Mojang Online Help at help.mojang.com - Info & Stats

Help desk address
https://help.mojang.com/customer/portal/emails/new?ref=footer
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
40
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
88%
Quality of help rating
73%
Votes for online help
37
When this was last updated
Tue Mar 24 2020 08:00:00 GMT+0000 (UTC)

Mojang Help Pages: What to Know

This is the Mojang help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mojang's best customer help page or faq or forum, this is the best entry point according to 5,742 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.mojang.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mojang agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mojang: General Information

Mojang does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Mojang one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mojang.

Do Mojang and GetHuman work together?

GetHuman has no relationship with Mojang and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Mojang Contact Info

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