Mojang Help Pages

Mojang Customer FAQ, Forum, and Online Help Desk

Mojang Help @ help.mojang.com
Customer Help
Average time to fix: (36 hours)
Busiest time: 2:15pm
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Recent Mojang help topics searched

there is no issue i have a question**my question is can you please add the death note i...
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Hello!*I can*t receive invatations from my friends and I can*t join any world.*I hope y...
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So i recently got logged out of my first java minecraft account "Pastai" and then yeste...
So im trying to log into my account and it keeps saying sign in I think my account has...
dear Mojang there is a problem with my account it won't let me sign in.
I think my account has been banned it won't let me sign in it keep saying "sign into pl...
i want to change my name on minecraft and i did and i typed it in wrong and i have to w...
We would like to buy minecraft for my son to play on our old iPad and newer iPhone. Do...
I cannot join my friends and they cannot join me
It wont let me join my friends game it just sits their loading and if i try. To press c...
I can't exces my Mojangaccount even though the Email and the username is correct. Could...
Hey mojang, I recently changed my name to crustycumlord and I have realized that wasn't...
Yeah the Mojang service wont send me my password to my email *****@***.com i am worried...
not receiving the email that i am supposed to get when clicking forgot password

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Mojang Online Help at help.mojang.com - Info & Stats

Help desk addresshttps://help.mojang.com/customer/portal/emails/new?ref=footer
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:15pm
Average turnaround time36
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating84%
Quality of help rating69%
Votes for online help40
When this was last updatedSun Jun 20 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Mojang Help Pages: What to Know

This is the Mojang help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mojang's best customer help page or faq or forum, this is the best entry point according to 5,742 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.mojang.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mojang agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mojang: General Information

Mojang does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Mojang one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mojang.

Do Mojang and GetHuman work together?

GetHuman has no relationship with Mojang and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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