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Kate Spade Customer FAQ

Top Answers & How-to Guides

What is Kate Spade's Phone Number?

The question we are asked most often is about how to talk to Kate Spade customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the warranty period for Kate Spade products?

The warranty period for Kate Spade products is one year from the date of purchase. This warranty covers any defects in materials or...
Ask any question you have about Kate Spade customer service, get an answer now.
Contact Kate Spade customer service

Gift Cards

How Do I Request a Refund to a Gift Card from Kate Spade?

If you purchased something from Kate Spade using a gift card, you can return it and get your gift card refunded as long as you make...
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How Do I Check the Balance on My Kate Spade Gift Card?

You can check the balance if you got a Kate Spade gift card. You can verify your balance for the Kate Spade gift card in many ways....
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How Do I Buy a Gift Card from Kate Spade?

You can purchase a gift card from Kate Spade by clicking on Shop in the top menu bar and then clicking Gift Cards. Select your desired...
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How Do I Send Someone a Kate Spade Gift Card?

Sending a Kate Spade gift card to friends, family members or loved ones is a thoughtful way to let them know you're thinking about...
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How Do I Use My Kate Spade Gift Card for My Purchase?

The first thing you'll need to do is sign in to your Kate Spade account. Once you've signed in, click on the Checkout button at the...
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What Do I Do If My Kate Spade Gift Card Balance Won't Load?

If you checked your Kate Spade gift card balance but can't get it to display properly, there are things you can try to find the problem...
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Can I use multiple gift cards for a single purchase?

Yes, you can use multiple gift cards for a single purchase at Kate Spade. If you have more than one gift card, you have the option...
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Do Kate Spade gift cards expire?

No, Kate Spade gift cards do not expire. Our gift cards have no expiration date, allowing you to use them whenever is convenient for...
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Order Tracking

How Do I Track My Kate Spade Package?

The Kate Spade online shop makes it easy to track your order right from the site without having to register for an account. However,...
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How do I check the status of my order?

To check the status of your order, you can simply log in to your Kate Spade account and view your order history. From there, you will...
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Returns and Exchanges

What is the return policy for Kate Spade products?

The return policy for Kate Spade products allows customers to return unused items within 30 days of purchase. The products must be...
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How long does it take to process a refund for a returned item?

The processing time for a refund on a returned item with Kate Spade varies depending on the method of payment and the circumstances...
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Can I return an item purchased online to a Kate Spade retail store?

Yes, you can return an item purchased online to a Kate Spade retail store. Kate Spade offers a convenient and flexible return policy...
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Can I return a personalized or monogrammed item?

No, personalized or monogrammed items cannot be returned. At Kate Spade, we take pride in offering high-quality products, specifically...
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Payment Methods

What payment methods does Kate Spade accept?

Kate Spade accepts various payment methods to ensure a convenient shopping experience. Customers can make purchases using major credit...
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Shipping

Does Kate Spade offer international shipping?

Yes, Kate Spade offers international shipping. Customers from around the world can enjoy their products and have them delivered to...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you may cancel or change your order after it has been placed, but only if it hasn't been processed for shipment yet. To cancel...
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Sizing

What is the sizing chart for Kate Spade clothing?

The sizing chart for Kate Spade clothing provides detailed information to help customers find their perfect fit. Our sizing is consistent...
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Warranty

What is the warranty period for Kate Spade products?

The warranty period for Kate Spade products is one year from the date of purchase. This warranty covers any defects in materials or...
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Help me with my Kate Spade customer service issue

Ask any question you have about Kate Spade customer service. We will do our best to get you answers right away.
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