Can I return a personalized or monogrammed item?

No, personalized or monogrammed items cannot be returned. At Kate Spade, we take pride in offering high-quality products, specifically crafted to your unique preferences. Since personalized or monogrammed items are customized to your specifications, we are unable to accept returns or exchanges on these items. It is important to carefully review your order before finalizing it to ensure accuracy in personalization details. In the event of a manufacturing defect or error on our part, please contact our customer service team within 14 days of receiving your item, and we will gladly assist you in resolving the issue. Thank you for understanding our policy regarding personalized or monogrammed merchandise.