Help Pages Customer FAQ, Forum, and Online Help Desk Help @
Customer Help
Average time to fix: (53 hours)
Busiest time: 9am
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Recent help topics searched

hi i can not check in for my flight to get boarding passes REF **TMXB.mrs carole cain...
Are jet * flight only still flying to Tenerife
Are jet * still flyi g to Tenerife after yesterdays announcement if so what happens if...
I need too change my holiday please help as I can’t get the days off I’ve booked up for...
Did PSr test through living group as recommended by yourselves *Sent them off Monday mo...
Booking number *********S**H, you have just changed my flight times to much later times...
I want to knoe if i need aPLF code to get inti feurteventura
I have a flight tomorrow, LS*** at **:** from Manchester. There are * of us. Gareth Tho...
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Our flights were cancelled due to Covid-** as detailed in your email of ********* and t...
Are jet * still flying to the canaries over Christmas *If so do you still have to isolate
Going to Tenerife **********.with Jet *.They say they can arrange the appropriate test...
I am having problems getting into my account as I have forgotten my password
I have booked a flight to Tenerife for January and need the discount code for covid tes...
Contact tel number for Jet * extras parking, need to amend my car park booking to a dif...
my holiday was cancelled the *nd of october **** still waiting on refund not heard noth...

Get help with my issue Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time53
Rank amongst all ways to reach them3
Other means of communicationphone, web, email
Communication customer rating72%
Quality of help rating83%
Votes for online help67
When this was last updatedThu May 06 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44 203 059 8336 Help Pages: What to Know

This is the help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for's best customer help page or faq or forum, this is the best entry point according to 9,216 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+44 203 059 8336) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting General Information has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with using 3 different media: phone, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +44 203 059 8336 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like

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