Help Pages Customer FAQ, Forum, and Online Help Desk Help @
Customer Help
  • It takes an average of 52 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:45pm.
  • Common topics include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program, and more.
Since there is a phone number available, we have to recommend calling and talking to a real human being instead of searching their help site for answers.

Recent help topics searched

Flying to Tenerife South on **th march which Terminal am I flying from *Booking referen...
I am trying to get my boarding passes online for ref *BERWY and it keeps saying there i...
i have stupidly put wrong dates on my booking i have put departure airport as tenerife...
i somehow lost the email confirmation for my flight on **th February so it will not let...
Reference No. *BZ***X *Veronica Aldridge*Brian Stanyer***th June -**rd June *****This e...
I am flying to Spain with Jet* on ********** & am desperately trying to book mobility a...
Can’t get through on phone want to book assistance
Hi, re reservation **N*EM. I await a response to my email dated *******. Please let me...
Double booking of flights with Jet****Hi there *I am hoping that on the off chance I ma...
As we had been in contact with someone with Covid we knew Spain would not let us in. We...
i booked an all inclusive holiday for myself and * grandchildren. when i got to the end...
In Sep **** I was able to print both my Jet* outbound and return boarding passes prior...
COVID tests when we arrive back
Due to fly to tenerife on the **th January and dont now what test to take with new rest...
I have received an email from HSBC informing me of a refund due to me from you in the s...
why am i paying £*** extra for my holiday
I bought a watch on a flight ** th November as a Christmas gift and sas soon as he put... Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time52
Rank amongst all ways to reach them3
Other means of communicationphone, web, email
Communication customer rating73%
Quality of help rating82%
Votes for online help65
When this was last updatedWed Feb 28 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44 20 3059 8336 Help Pages: What to Know

This is the help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for's best customer help page or faq or forum, this is the best entry point according to 9,216 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+44 20 3059 8336) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting General Information has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with using 3 different media: phone, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +44 20 3059 8336 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like

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