Instacart Help Pages

Instacart Customer FAQ, Forum, and Online Help Desk

Average time to fix: (66 hours)
Busiest time: 1:30pm
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Recent Instacart help topics searched

Yesterday I had two orders because the first one which was the big one, wouldn't let me...
the majority of my delivery order was no available so I did not want to have one or two...
I just placed my first order and I’m trying to find any coupons that work. They are all...
I have * customoers and * payments goes thru and last one didnt*I need help to aprrove...
My order number was ****** delivered Friday March **. My question*is: why is the char...
My wife has a weak immune system. Therefore I cannot shop. I want to make sure I won’t...
I am still waiting to hear back from Instacart regarding my overcharge. I have called...
Just joined instacart express but delivery time says * days from now. Is this correct?
I need to cancel this order it's almost * htd wlaway from me
I placed an order from Tops southwestern Blvd Orchard Park NY. My pickup time was for...
I’m here at Publix trying to process a customer order and it won’t let me
Please reactivate me. I will complete batches without needing support. Have * months ex...
I just got a delivery from Schucks, the person delivering the order is Sean. The order...
I was deactivated as a shopper the *nd week of the Corona virus pandemic. Loved my job...
still no order from Acme * days late
I used Instacart for the first time and the Instacart Shopper took it upon himself to s...
I changed my delivery time to Wed.*April first, from *-* pm, but computer still has old time.
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Instacart Online Help at instacart.com - Info & Stats

Help desk address
https://www.instacart.com/help
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
Mon-Fri 9am-5pm EST
What is the busiest time for help
1:30pm
Average turnaround time
66
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
66%
Quality of help rating
70%
Votes for online help
547
When this was last updated
Fri Mar 27 2020 10:00:00 GMT+0000 (UTC)
Best phone number
+1 888-246-7822

Instacart Help Pages: What to Know

This is the Instacart help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Instacart's best customer help page or faq or forum, this is the best entry point according to 54,540 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+1 888-246-7822) which we show above. Sometimes when you dig through the various help topics and volumes on instacart.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Instacart agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Instacart: General Information

Instacart has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Instacart using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +1 888-246-7822 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Instacart.

Do Instacart and GetHuman work together?

GetHuman has no relationship with Instacart and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Instacart Contact Info

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