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Indochino.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Indochino.com Customer Service?

The question we are asked most often is about how to talk to Indochino.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I exchange an item for a different size or color?

Yes, at Indochino.com, we understand that finding the perfect fit and color is important. Therefore, we offer a hassle-free exchange...
Ask any question you have about Indochino.com customer service, get an answer now.
Contact Indochino.com customer service

Order Tracking

How do I track the status of my order?

To track the status of your order, simply log in to your Indochino account and navigate to the "Orders" section. From there, you will...
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Order Issues

What should I do if there is an issue with my order?

If you encounter an issue with your order, please reach out to our customer service team immediately. Explain the problem in detail...
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Payment Options

What are the available payment options?

Indochino offers various convenient payment options for a seamless shopping experience. Customers can choose to pay online using major...
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Delivery Time

How long does it take to receive my order?

The delivery time for an order from Indochino.com depends on various factors. We strive to provide a seamless shopping experience while...
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Order Changes

Can I cancel or change my order after it has been placed?

Once an order has been placed on Indochino.com, it cannot be cancelled or changed. We strive to provide our customers with the best...
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International Shipping

Do you offer international shipping?

Yes, Indochino offers international shipping to various countries worldwide. Our aim is to make our products accessible to customers...
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Return Policy

What is your return policy?

Our return policy at Indochino.com ensures customer satisfaction. If you are unsatisfied with your purchase for any reason, we offer...
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Customization

Can I order a suit with customizations?

Yes, you can definitely order a suit with customizations through Indochino.com. We offer a wide range of customization options to ensure...
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Fabric Options

What fabrics are available for suits and shirts?

At Indochino, we offer a wide range of high-quality fabrics for our suits and shirts. Our collection includes premium wool, linen,...
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Alterations Services

Do you offer alterations services?

Yes, Indochino offers alterations services to ensure that your custom clothing fits you perfectly. We understand that every individual...
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Exchange Policy

Can I exchange an item for a different size or color?

Yes, at Indochino.com, we understand that finding the perfect fit and color is important. Therefore, we offer a hassle-free exchange...
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Help me with my Indochino.com customer service issue

Ask any question you have about Indochino.com customer service. We will do our best to get you answers right away.
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