HMRC Help Pages

HMRC Customer FAQ, Forum, and Online Help Desk

HMRC Help @ gov.uk
Customer Help
  • It takes an average of 38 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9am.
  • Common topics include Form request, Update account information, Make a payment, Payment arrangement, and more.
Since there is a phone number available, we have to recommend calling HMRC and talking to a real human being instead of searching their help site for answers.

Recent HMRC help topics searched

Good Afternoon, i get a basic hourly rate with work and get additional commission on sa...
Dear Sir or madam. Would you please pass this to the correct department. It is very im...
I need a hmrc letter with a full name and address and national insurance number to open...
Tax repayment, cheque sent to a previous address, cannot get hold of it
Hi, I am a little confused about my tax payments. I set up a payment plan in October...
Dear Sirs,**I have just received another letter that I have to file my tax return for t...
I have my government gateway number and password, but when i log on access code needs t...
Please, need your help- I am citizen of Slovenia, currently working in Sweden. In past...
The issue of a code being sent to my mobile phone has been resolved. But in order to ac...
My attempts to complete my ******* Self Assessment Tax Return on line in October **** g...
We wrote on**st November **** to obtain a tax certificate to obtain double taxation re...
I need a letter confirming that I have been self-employed since ****, in order to apply...
RE Mrs NWStorey ZS******B*Could you please look into any 'child care credits' I should...
I only want to change address. No big deal but no phone number working or can’t send on...
I’ve had an on going issue with a tax return,*That hasn’t been paid out since last year...
Why is my P** for tax year April **** showing different Tax code to my HMRC advice on T...

HMRC Online Help at gov.uk - Info & Stats

Help desk addresshttps://www.gov.uk/government/organisations/hm-revenue-customs
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them5
Other means of communicationphone, chat, web, twitter
Communication customer rating93%
Quality of help rating89%
Votes for online help690
When this was last updatedTue Apr 09 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44 1355 359022

HMRC Help Pages: What to Know

This is the HMRC help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for HMRC's best customer help page or faq or forum, this is the best entry point according to 49,518 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+44 1355 359022) which we show above. Sometimes when you dig through the various help topics and volumes on gov.uk, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from HMRC agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting HMRC: General Information

HMRC has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with HMRC using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +44 1355 359022 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like HMRC.

Do HMRC and GetHuman work together?

GetHuman has no relationship with HMRC and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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