How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Florida Blue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then you must enter your last 4 digits of SS number. Next, enter your birthday, then say, "what you are calling for."
Here is how our research team describes the way the Florida Blue phone system greets you: Thank you for calling the Florida Blue Special Investigation Unit. If you're a Florida Blue member calling for claim status, coverage details, address changes, or premium payment information, press 1. If you're a member of a Blue Cross and Blue Shield plan other than Florida, press 2. If you received an Explanation of Benefits from us but you are not a Blue Cross Blue Shield member, please press 3. If your concern does not meet any of the criteria given, please visit our website. We appreciate your call and look forward to hearing from you. You may contact us at www.tempo.com.
Below are some clips we've found from Florida Blue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Hello. You've reached Florida Blue.
So that I can verify who you are, say or enter just the last four digits of your social."
Excerpt from a call with Florida Blue
Monday, April 8, 2024 1:19 PM
What are the hours and when should I call?
Florida Blue operates the call center for this 800-352-2583 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Blue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Blue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Florida Blue is Sunday.The most busy day to call is Saturday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Florida Blue is Tuesday.
Why call this Florida Blue number?
Below is a sample of recent calls to Florida Blue, and their purpose. Are any of these similar to the reason you are trying to call?
Unknown purpose: ""
- From a call lasting 3m 15s , Apr 5, 2024 9:59 PM
Weather forecast inquiry: "I wanted to check the weather forecast for tomorrow and Wednesday."
- From a call lasting 2m 51s , Mar 18, 2024 4:55 PM
Billing inquiry for husband: "I was just calling because my husband went to the lab to do some labs, and they're sending him a bill, saying it's not paid."
- From a call lasting 9m 47s , Mar 1, 2024 9:31 PM
Seeking help for open wound: "I'm trying to look for a doctor that will give me something to close the wound because it's open."
- From a call lasting 11m 52s , Feb 29, 2024 5:39 PM
Seeking clarification: "Again?"
- From a call lasting 2m 32s , Feb 27, 2024 11:53 PM
Billing issue resolution: "I'm trying to get this bill sorted out with Florida Blue because Quest incorrectly billed me."
- From a call lasting 16m 42s , Feb 26, 2024 5:13 PM
Billing inquiry for Quest Diagnostics: "I'm just trying to get this fixed because I'm the one getting the bill."
- From a call lasting 21m 38s , Feb 26, 2024 4:51 PM
Providing personal information: "March second nineteen sixty three."
- From a call lasting 1m 29s , Feb 9, 2024 8:29 PM
Requesting reference number: "I don't have it. Need my reference number."
- From a call lasting 1m 59s , Jan 17, 2024 4:58 PM
Payment inquiry and account setup: "I would like to know what's going on with my payment and set up automatic payments for my account."
- From a call lasting 10m 18s , Jan 16, 2024 5:33 PM
Conclusion and closing notes
This is Florida Blue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Blue agent. This phone number is Florida Blue's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-352-2583 include and other customer service issues. Rather than trying to call Florida Blue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Florida Blue has 1 phone number. It's not always clear what is the best way to talk to Florida Blue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Florida Blue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Blue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.