A:Press 1 at the first menu, then you must enter your last 4 digits of SS number. Next, enter your birthday, then say, "what you are calling for.".Our free phone can also navigate phone menus to get a live human at Florida Blue for you.
Q:
Does Florida Blue offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Florida Blue below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Florida Blue phone number to document the phone system.
Here is how our research team describes the way the Florida Blue phone system greets you: Thank you for calling the Florida Blue Special Investigation Unit. If you're a Florida Blue member calling for claim status, coverage details, address changes, or premium payment information, press 1. If you're a member of a Blue Cross and Blue Shield plan other than Florida, press 2. If you received an Explanation of Benefits from us but you are not a Blue Cross Blue Shield member, please press 3. If your concern does not meet any of the criteria given, please visit our website. We appreciate your call and look forward to hearing from you. You may contact us at www.tempo.com.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then you must enter your last 4 digits of SS number. Next, enter your birthday, then say, "what you are calling for."
Below are some clips we've found from Florida Blue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Hello.
You've reached Florida Blue, your health solutions partner.
So that I can verify who you are, say or enter just the last four digits of your Social Security number."
Excerpt from a call with Florida Blue
Saturday, October 12, 2024 2:38 PM
What are the hours and when should I call?
Florida Blue operates the call center for this 800-352-2583 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 149 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Florida Blue call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Blue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Blue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Florida Blue is Tuesday.The most busy day to call is Wednesday, which averages 210% more phone calls by comparison.Again, this is based on a sample of 149 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Florida Blue is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Florida Blue staffs the call center well on Tuesday.
Why Customers Call Florida Blue
Below is a sample of recent calls to Florida Blue, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting tax information: "I need tax information."
- From a call lasting 1m 46s , Oct 12, 2024 2:38 PM
Make a payment: "I wanna make a payment."
- From a call lasting 5m 2s , Sep 23, 2024 2:16 PM
Change primary care doctor: "I need help changing my doctor."
- From a call lasting 2m 14s , Sep 9, 2024 12:28 PM
Statement cost increase inquiry: "Can you help me understand why my recent statement shows an increase in cost?"
- From a call lasting 2m 24s , Jul 31, 2024 3:08 PM
Inquiring about medication cost: "I'm just trying to figure out when a medication would cost at Walgreens where I'm supposed to go get it filled."
- From a call lasting 27m 21s , Jul 11, 2024 6:01 PM
Payment inquiry for medical services: "I just wasn't sure what were you showing that I had done and that wasn't covered."
- From a call lasting 11m 5s , May 23, 2024 3:32 PM
Weather forecast inquiry: "I wanted to check the weather forecast for tomorrow and Wednesday."
- From a call lasting 2m 51s , Mar 18, 2024 4:55 PM
Billing inquiry for husband: "I was just calling because my husband went to the lab to do some labs, and they're sending him a bill, saying it's not paid."
- From a call lasting 9m 47s , Mar 1, 2024 9:31 PM
Information about why customers call Florida Blue is extracted from issues that customers have reported to GetHuman.
This is Florida Blue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Blue agent. This phone number is Florida Blue's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-352-2583 include and other customer service issues. Rather than trying to call Florida Blue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Florida Blue has 1 phone number. It's not always clear what is the best way to talk to Florida Blue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Florida Blue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Blue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.