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FAO Schwarz Customer FAQ

Top Answers & How-to Guides

What is FAO Schwarz's Phone Number?

The question we are asked most often is about how to talk to FAO Schwarz customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the age range for the toys sold at FAO Schwarz?

At FAO Schwarz, we offer toys that cater to a wide range of ages. Our toy collection includes options suitable for infants, toddlers,...
Ask any question you have about FAO Schwarz customer service, get an answer now.
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Store Information

What are the store hours?

FAO Schwarz store hours vary depending on the location. We strive to accommodate our customers' needs by offering extended hours during...
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Where is the nearest FAO Schwarz store?

The nearest FAO Schwarz store is located in New York City, specifically on Fifth Avenue. As an iconic toy store, it offers an unmatched...
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Online Purchases

Do you offer international shipping?

Yes, we offer international shipping for our products. At FAO Schwarz, we understand that our customers come from all around the world...
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Can I return an item purchased online in-store?

Yes, you can return an item purchased online in-store. We understand that sometimes a product may not meet your expectations or you...
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Can I track my order online?

Yes, you can easily track your order online. At FAO Schwarz, we understand the importance of keeping our customers informed about their...
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Gifts and Services

Are gift cards available for purchase?

Yes, gift cards are available for purchase at FAO Schwarz. Our gift cards make perfect presents for any occasion and are a great option...
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Do you offer gift wrapping?

Yes, at FAO Schwarz, we offer gift wrapping services for your convenience. Our dedicated team of gift wrapping experts is committed...
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Returns and Policies

What is your return policy?

Our return policy at FAO Schwarz is designed to ensure customer satisfaction. We accept returns within 30 days from the date of purchase,...
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Loyalty Program

Do you have a loyalty program?

Yes, at FAO Schwarz, we have a loyalty program called "Toy Insider." By becoming a Toy Insider member, you can enjoy a range of exclusive...
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Promotions

Are there any special discounts or promotions currently available?

Yes, there are special discounts and promotions currently available at FAO Schwarz. Customers can find these offers by visiting our...
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Product Information

What is the age range for the toys sold at FAO Schwarz?

At FAO Schwarz, we offer toys that cater to a wide range of ages. Our toy collection includes options suitable for infants, toddlers,...
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Help me with my FAO Schwarz customer service issue

Ask any question you have about FAO Schwarz customer service. We will do our best to get you answers right away.
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