Duolingo Help Pages

Duolingo Customer FAQ, Forum, and Online Help Desk

Duolingo Help @ support.duolingo.com
Customer Help
Average time to fix: (11 hours)
Busiest time: 2:30pm
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Recent Duolingo help topics searched

I recently purchased the family plan to use with my family.**I added my wife.**But, thi...
My IPad Duolingo app is having a lot of trouble starting and it hasn’t updated the work...
Do you have a site to learn Russian phrases, simple?*How do I take a break from Spanish...
i gave a duolingo exam.in my phone it is showing that my result is on review.bt my pc s...
Two days ago I tried to log in in my i pad, but everytime i clicked on Duo, it was awhi...
Hey*I have given my english test *th times till date and from last * times I am receivi...
First*I am ** years old and retired living below the poverty level. I am sad that you...
I have introduced two people to duolingo and have not received two free weeks of Duolin...
I have introduced two people to duolingo recently and both have signed up, I have not r...
I have introduced two people who have enrolled but I have not received any free weeks o...
A couple days ago I got the five pack of timer boosts with my blue gems. I wanted to us...
I signed up for family plan because I thought my young children could have their own ap...
Hola! Quise usar *** puntos para obtener un paso para una corona y el sistema me gast...
I would like to pay for a family plan but it seems I am about to pay for it twice.*Can...
I have been locked out of Duolingo on both my phones, same phone number *********** and...
My streak reset when it wasn’t supposed too.
I signed up for the family plan, thinking that my children could use their tablets and...

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Duolingo Online Help at support.duolingo.com - Info & Stats

Help desk addresshttps://support.duolingo.com/hc/en-us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours
What is the busiest time for help2:30pm
Average turnaround time11
Rank amongst all ways to reach them1
Other means of communicationweb, facebook, twitter
Communication customer rating85%
Quality of help rating72%
Votes for online help54
When this was last updatedWed May 11 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Duolingo Help Pages: What to Know

This is the Duolingo help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Duolingo's best customer help page or faq or forum, this is the best entry point according to 4,200 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.duolingo.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Duolingo agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Duolingo: General Information

Duolingo does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Duolingo using 3 different media: web, facebook, twitter. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Duolingo.

Do Duolingo and GetHuman work together?

GetHuman has no relationship with Duolingo and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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