Duolingo Help Pages
Duolingo Customer FAQ, Forum, and Online Help Desk
Duolingo Help @ support.duolingo.comCustomer Help
- It takes an average of 11 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 2:30pm.
- Common topics include Technical Support, Problem With a Download, Recover Disabled Account, In-App Purchase, Refund a Charge, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with Duolingo. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent Duolingo help topics searched
I worked on several languages. After an interruption, I cannot neither access my old da...
Bonjour *Je souhaite faire une pause dans mes apprentissages linguistiques. *Dom...
I have two accounts. The new one I can sign into no problem, but my old account with Su...
Bonjour*Mon cours je dois l’apprendre en fran*ais*Sinon ce ne sera pas possible de m’en...
I have been trying to stop my subscription running to another year trying every way I h...
Well it's actually my fault. My phone is a bit old and doesn't have much storage so I h...
my sister did her duolingo lesson and her progress wasn't saved
I have had my government cost of living payment that needs to go to rent but I cannot p...
Hi im waiting for my test results i pay for to have results after ** hours until now no...
Sehr geehrte Damen und Herren,**ich bin sehr interessant vor arbeitet in duoling .und i...
I had a classroom. My students were involved in it. *Now when I get a progress report o...
Hi!*I don’t like that people can buy XP, *I don’t think it’s fair. In few minutes they...
Duolingo Online Help at support.duolingo.com - Info & Stats
Help desk addresshttps://support.duolingo.com/hc/en-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time11
Rank amongst all ways to reach them1
Other means of communicationweb, twitter
Communication customer rating85%
Quality of help rating72%
Votes for online help53
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Duolingo Help Pages: What to Know
This is the Duolingo help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Duolingo's best customer help page or faq or forum, this is the best entry point according to 4,200 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.duolingo.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Duolingo agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Duolingo: General Information
Duolingo does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Duolingo using 2 different media: web, twitter. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Duolingo.
Do Duolingo and GetHuman work together?
GetHuman has no relationship with Duolingo and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.