Crocs Help Pages

Crocs Customer FAQ, Forum, and Online Help Desk

Crocs Help @ crocs.com
Customer Help
Average time to fix: (87 hours)
Busiest time: 10:45am
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Recent Crocs help topics searched

I am on holiday in India and bought a pair of Crocs in Mysore, India ** days ago. The s...
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a package i never received
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I already told you I am checking on my order static’s.*Please call me*Judy Krafft
I placed an order on December *nd and it still has NOT shipped or processed. I need thi...

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Crocs Online Help at crocs.com - Info & Stats

Help desk addresshttp://www.crocs.com/on/demandware.store/Sites-crocs_us-Site/default/CustomerService-ContactUs
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time87
Rank amongst all ways to reach them3
Other means of communicationphone, email, web, chat
Communication customer rating68%
Quality of help rating97%
Votes for online help74
When this was last updatedSat Jul 11 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-306-3179

Crocs Help Pages: What to Know

This is the Crocs help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Crocs's best customer help page or faq or forum, this is the best entry point according to 1,050 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-306-3179) which we show above. Sometimes when you dig through the various help topics and volumes on crocs.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Crocs agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Crocs: General Information

Crocs has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Crocs using 4 different media: phone, email, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-306-3179 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Crocs.

Do Crocs and GetHuman work together?

GetHuman has no relationship with Crocs and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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