How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CloudFlare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the CloudFlare phone system greets you: Thank you for calling Cloudflare's Sales and Under Attack line. If you are currently experiencing a cyber attack and need immediate help, press 1 to be connected to our Attack prevention team. Otherwise, please choose from the following options: For sales, press 2. For Technical Support information, press 3. For billing information, press 4. For legal and abuse issues such as copyright, trademark complaints, or to report phishing content or website cloning, press 5.
Below are some clips we've found from CloudFlare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Cloudflare's sales and under attack line.
Please note that phone support is only available for our enterprise customers.
If you are currently experiencing a cyberattack and need immediate help, press one to be connected to our attack prevention team.
Otherwise, please choose from the following options. For sales, press two."
Excerpt from a call with CloudFlare
Wednesday, February 28, 2024 7:29 PM
What are the hours and when should I call?
CloudFlare operates the call center for this 888-993-5273 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 386 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CloudFlare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CloudFlare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CloudFlare is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 386 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call CloudFlare is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CloudFlare staffs the call center well on Friday.
Conclusion and closing notes
This is CloudFlare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CloudFlare agent. This phone number is CloudFlare's best phone number because 2,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-993-5273 include Technical Support, Change Plan, Refund a Charge, Account Access, Cancel Account and other customer service issues. Rather than trying to call CloudFlare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, CloudFlare has 1 phone number. It's not always clear what is the best way to talk to CloudFlare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CloudFlare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CloudFlare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.