CloudFlare Customer Service Issues

I was charged $3.58 for an allegedly FREE $0.00 age verification service that failed. Despite the action not going through, I was still charged. I demand a refund. I consider this practice unethical and possibly illegal. I have all the necessary documentation and will involve government agencies if needed. Please refund my money promptly. You can reach me at [redacted] in the U.S. or via email at (redacted). I am not willing to overlook even a small amount being wrongly taken from me. Your prompt assistance and cooperation are anticipated. Sincerely, Vincent C.

Last Wednesday, on May 4th, there was a disruption in my email delivery to my business account, [redacted] Go Daddy advised me to add an entry to my Cloudflare account to resolve this issue. However, my attempts to contact Cloudflare have been unsuccessful. As a non-technical person, I am unsure how to proceed, and this communication problem is impacting my business significantly. I am unable to send or receive emails from my account, which is causing great stress. Any help or guidance you can offer would be greatly appreciated. Sincerely, Lindsay Barron

Hello, I recently moved my website LeaKennedy.com to Cloudflare for DNS services, and the transfer was completed yesterday. I also have another URL, LeaKennedyPHX.com, which redirects to LeaKennedy.com. I intended to register LeaKennedyPHX.com with Cloudflare as well. I mistakenly tried to sign up for the $20 a month plan for LeaKennedy.com and register LeaKennedyPHX.com simultaneously, resulting in a failed registration for LeaKennedyPHX.com. I cancelled the process and would like assistance in moving it over to my main site, LeaKennedy.com, instead. I am eager to proceed with working on the site, including images, but I want to ensure everything is correctly set up under LeaKennedy.com before proceeding. Thank you for your support. Lea

Hello, I recently transferred my website LeaKennedy.com to Cloudflare for DNS, and it was successfully completed yesterday. I also have another URL, leakennedyPHX.com, that redirects to LeaKennedy.com. My plan was to register leakennedyPHX.com with Cloudflare, even though it's not a separate website but simply points to my main site. I intended to sign up for the $20 monthly plan for LeaKennedy.com. However, this morning, in an attempt to register leakennedyPHX.com and enroll in the $20 plan simultaneously, I mistakenly signed up under leakennedyphx. After realizing the error, I promptly canceled it and am reaching out to see if it can be transferred to my main site, LeaKennedy.com. I would like to rectify this situation before proceeding with any site work. Thank you for your assistance. Lea

When attempting to access a website, users may encounter error messages like "[redacted] Bad Gateway" or "Error [redacted] Connection Timed Out." Such errors can stem from server, website, or Cloudflare network issues. To troubleshoot, users should follow these steps: 1. Confirm the website and server are operating correctly. 2. Verify the DNS configuration for accuracy and potential issues in the DNS records. 3. Review the Cloudflare dashboard for alerts related to the account or website. 4. If the problem persists, seek assistance from Cloudflare support. It’s essential to address these steps to resolve the issue effectively.

I have encountered a unique situation. It seems someone has bought our previous domain name, but our content is still displayed on the site. I have contacted Namecheap, who registered the name, and they suggested reaching out to you as the host. The issue is that visitors can still make purchases on our website for items we no longer offer, and we no longer have access to the PayPal account linked to it. I kindly request an email address or phone number for customer support to address this matter promptly. Our old domain is www.walk-with-me.org. Thank you, D. R.

I recently purchased a Domain and Email service from GoDaddy and hosting with Google Cloud. I am struggling to configure my webmail because of the authentication required for the MX, TXT, and SRV records in the domain DNS. Despite my attempts to add the records, I have been unsuccessful. I reached out to GoDaddy's live support team and they informed me that the email records are missing in the domain DNS. Due to the Cloudflare nameservers set up on my account, GoDaddy is unable to add the email records. They suggested that I contact Cloudflare support to add the necessary records to the domain DNS.

While on my computer, I received an alarming alert stating that my IP address had been compromised. An individual posing as a Windows Defender representative gained access to my computer, promising to address the issue. However, they later requested payment, prompting me to end the call and restart my system. Now, I am experiencing difficulties accessing specific browsers due to an error message. I believe I fell victim to a scam and regret granting unauthorized access to my computer unknowingly. I would appreciate any assistance in resolving this situation.

I would like to cancel Cloudflare. I want to cancel the Business plan and unlock all features, including encrypted Wi-Fi. Please disable the firewall, VPN, public SSL, DNS, unlock key, and passwords. I need access to my network without any issues with web pages. Please transfer everything back to America. Undo any changes made to web pages, data, and details worldwide. Disable copyright and cookies. I enjoy music and want access to content worldwide. Please disconnect from Cloudflare. Kindly ensure my wife's account is free. Remove any payment methods. Adjust the Android settings, disable encryption, security, private settings, and the firewall. Thank you.

I need assistance transferring my DNS Records to GoDaddy and setting up a professional email using my domain. My domain has been with GoDaddy since I first purchased it, but now it's displaying Cloudflare as the main server. It's crucial for my business operations that I can access and manage the DNS Records and establish a business email. A prompt resolution is greatly appreciated. Thanks.