Updated May 3, 2024

CPS Energy Customer FAQ

Outages

If your power goes out, first check to see if your neighbors have also lost power. If they have, report the outage to CPS Energy. Make...

To request a payment extension, you can contact CPS Energy through various channels such as phone, email, or online account. Simply...

CPS Energy is the largest municipally-owned electric and natural gas utility in the United States, serving the greater San Antonio,...

CPS Energy offers a variety of convenient payment options to meet customer needs. We understand the importance of flexibility when...

CPS Energy offers various programs and rebates to promote energy efficiency. One such program is the Residential Energy Efficiency...

At CPS Energy, we offer competitive rates for both residential and commercial customers. Our residential rates vary based on the electricity...

The average wait times for customer service at CPS Energy vary depending on the time of day and the volume of customer inquiries. We...

There are several potential causes for high energy consumption in your home. One common factor is poor insulation and lack of insulation...

Ask any question you have about CPS Energy customer service. We will do our best to get you answers right away.

FAQ Table of Contents

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Updated May 3, 2024