Barnes & Noble Help Pages

Barnes & Noble Customer FAQ, Forum, and Online Help Desk

Barnes & Noble Help @ barnesandnoble.com
Customer Help
  • It takes an average of 21 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2pm.
  • Common topics include Returns, Cancel order, Change order, Track order, Complaint, and more.
Since there is a phone number available, we have to recommend calling Barnes & Noble and talking to a real human being instead of searching their help site for answers.

Recent Barnes & Noble help topics searched

want to cancel my barnesandnoble Menbership,haven't used it at all.
THE LAST TIME I WAS IN BN I ASKED SOMEONE THERE AT THE HELP DESK TO CANCEL THE AUTO MEM...
I was charged for a membership renewal that I don't want
From: Susy's Email *mailto:*****@***.com* *Sent: Saturday, ** June, **** *:** AM*Subjec...
I placed an order using Visa Vanilla brand new card. Order accepted.. then * days later...
I ordered * books and the package was supposed to arrive May *nd and was then delayed t...
Need balance on gift card without pin
ive had my nook tablet for about * years and i found it the other day and i reset it ca...
I have an automatic renewal of a joint account number with my wife. We are undergoing...
I bought a gift card from Raise for $**. However, when I added it to my Account, it sho...
After updating my credit card w*B&N on Friday, the **th, I successfully downloaded a bo...
Hi! I am writing because it seems like YOU have an issue. I heard about your Black Hist...
My book hasnt arrived and its been * weeks
Checking an order status that I made last Friday
Good Day**My name is Saud Abalkhail and I am trying to contact Barnes and Noble's corpo...
It was supposed to be here the following day and I still haven’t got my package
Have not received my order***********

Barnes & Noble Online Help at barnesandnoble.com - Info & Stats

Help desk addresshttp://www.barnesandnoble.com/customerservice/contactus
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time21
Rank amongst all ways to reach them6
Other means of communicationphone, chat, web, twitter, email
Communication customer rating89%
Quality of help rating72%
Votes for online help33
When this was last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-843-2665

Barnes & Noble Help Pages: What to Know

This is the Barnes & Noble help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Barnes & Noble's best customer help page or faq or forum, this is the best entry point according to 11,262 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-843-2665) which we show above. Sometimes when you dig through the various help topics and volumes on barnesandnoble.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Barnes & Noble agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Barnes & Noble: General Information

Barnes & Noble has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Barnes & Noble using 5 different media: phone, chat, web, twitter, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-843-2665 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Barnes & Noble.

Do Barnes & Noble and GetHuman work together?

GetHuman has no relationship with Barnes & Noble and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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