Barnes & Noble Help Pages

Barnes & Noble Customer FAQ, Forum, and Online Help Desk

Barnes & Noble Help @
Customer Help
Average time to fix: (19 hours)
Busiest time: 1:30pm
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Recent Barnes & Noble help topics searched

I was charged an unauthorized membership renewal fee on my credit card, order...
shipping fee reversal
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I'm trying to change my email address on my B%N account. But it tells me an account al...
shipping fee wasn't waived
I have not had reviews posted on my book Mortal Conspiracy despite the providers of the...
Would like to know if the book Is This All There Is by Gerhard Lohfink is available in...
Logged into my android nook app. Finished reading my book. Ordered new book and signed...
Leah Neaman (me) wants to check if her New York Times newspaper subscription to Nook t...
They keep telling me there is a glitch and can't tell me when my electronic book will b...
Nook android app is not working. It says can't connect retry. Has worked for years with...
I can't download my ebooks in library on tablet using the app, all of library missing o...
Cannot access my library or bookstore. Is my account locked
I changed my email address on B&N and when I did, my nook content disappeared. I can't...
want to cancel my barnesandnoble Menbership,haven't used it at all.
How can I download nook photos to my desktop computer

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Barnes & Noble Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time19
Rank amongst all ways to reach them7
Other means of communicationphone, chat, web, twitter
Communication customer rating91%
Quality of help rating74%
Votes for online help35
When this was last updatedSun Apr 11 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-238-7323

Barnes & Noble Help Pages: What to Know

This is the Barnes & Noble help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Barnes & Noble's best customer help page or faq or forum, this is the best entry point according to 11,262 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-238-7323) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Barnes & Noble agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Barnes & Noble: General Information

Barnes & Noble has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Barnes & Noble using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-238-7323 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Barnes & Noble.

Do Barnes & Noble and GetHuman work together?

GetHuman has no relationship with Barnes & Noble and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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