Barnes & Noble Help Pages

Barnes & Noble Customer FAQ, Forum, and Online Help Desk

Average time to fix: (17 hours)
Busiest time: 9am
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Recent Barnes & Noble help topics searched

would not accept the security code from my visa so I went back and became a member thin...
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Hello, I am Madison Mullins and I’m an employee at the Barnes and Noble in North Charle...
Want to order Lego sets for Christmas
Trying to order lego sets ****** and ******
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need access to legal department for federal grand jury subpoena service
One of my projects in Barnes & Noble Press showed * versions. One had no content, so I...
I'm a member and have been charged for shipping.
The signed books for holiday special are supposed to be on sale Saturday November **. O...
Looking to speak with someone from corporate about donations for homeless children in O...
I ordered a book off of your website and never received the confirmation email. The mon...
we are a non profit quilt charitable organization looking for supplies or monetary dona...
I never got an email confirming my purchase, I don't know if you got it and if you are...
On my Fire tablet the text to speech feature isn't working right. It reads for maybe...
There was a problem with my order as my credit card was not "authorized". I have fixed...
I have not been getting any e-mails or coupons for * months. I have called about this m...
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Barnes & Noble Online Help at barnesandnoble.com - Info & Stats

Help desk address
http://www.barnesandnoble.com/customerservice/contactus
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9am
Average turnaround time
17
Rank amongst all ways to reach them
7
Other means of communication
phone, chat, web, twitter
Communication customer rating
93%
Quality of help rating
76%
Votes for online help
36
When this was last updated
Wed Mar 25 2020 09:00:00 GMT+0000 (UTC)
Best phone number
866-238-7323

Barnes & Noble Help Pages: What to Know

This is the Barnes & Noble help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Barnes & Noble's best customer help page or faq or forum, this is the best entry point according to 11,262 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-238-7323) which we show above. Sometimes when you dig through the various help topics and volumes on barnesandnoble.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Barnes & Noble agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Barnes & Noble: General Information

Barnes & Noble has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Barnes & Noble using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-238-7323 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Barnes & Noble.

Do Barnes & Noble and GetHuman work together?

GetHuman has no relationship with Barnes & Noble and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Barnes & Noble Contact Info

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