How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BankMobile Vibe phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-3 and follow prompts.
Here is how our research team describes the way the BankMobile Vibe phone system greets you: Thank you for calling Bank Mobile customer service. Please note that we are experiencing higher than normal call volume. We apologize for the delay and look forward to assisting you. Thank you for your patience. To continue in English, press 1. Please don't hang up.
Below are some clips we've found from BankMobile Vibe's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling BankMobile customer service.
Please note that we are experiencing higher than normal call volume.
We apologize for the delay and look forward to assisting you.
Thank you for your patience. Our teams are aware of the onetime passcode concerns that some of our customers are experiencing, and we are diligently investigating and working to resolve this as quickly as possible.
To continue in English, press one.
Please don't hang up. If you hang up, your call will go back to the end of the line.
Also, please consider using all the self help capabilities we offer on our mobile app and website.
Currently, we have higher than normal call volume causing an increase in your hold time.
Thank you for your patience. Please note our menu options have changed.
If you are an existing BankMobile checking or thank you for calling BankMobile customer service related to your Bank Mobile Vibe checking account issued by First Carolina Bank.
Please enter your sixteen digit card number followed by the pound sign."
Excerpt from a call with BankMobile Vibe
Tuesday, April 9, 2024 7:18 PM
What are the hours and when should I call?
BankMobile Vibe operates the call center for this 877-327-9515 phone number Mon-Sun 8am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 327 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BankMobile Vibe phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BankMobile Vibe staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BankMobile Vibe is Sunday.The most busy day to call is Monday, which averages 205% more phone calls by comparison.Again, this is based on a sample of 327 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call BankMobile Vibe is Wednesday.
Why call this BankMobile Vibe number?
Below is a sample of recent calls to BankMobile Vibe, and their purpose. Are any of these similar to the reason you are trying to call?
Password reset request: "Hello. I tried to log in, got locked out, need help resetting password."
- From a call lasting 12m 33s , Apr 7, 2024 3:43 PM
Requesting new bank card: "I lost my bank card and need to get a new one."
- From a call lasting 13m 53s , Mar 26, 2024 8:00 PM
Issues with Cash App card: "Having trouble adding money to my Cash App card connected through BankMobile Vibe."
- From a call lasting 5m 32s , Mar 21, 2024 12:54 AM
Requesting refund code: "Hi, I was trying to get my refund but I don't have my code."
- From a call lasting 7m 24s , Mar 20, 2024 6:06 PM
Inquiring about refund status: "I'd like to know where my refund is."
- From a call lasting 15m 46s , Feb 14, 2024 10:04 PM
Question about bank disbursements: "I received the email about my bank disbursements, but I thought I was supposed to get three different disbursements."
- From a call lasting 15m 56s , Feb 13, 2024 4:56 PM
Trouble withdrawing funds: "Well, I cannot withdraw money from my account."
- From a call lasting 13m 9s , Feb 6, 2024 5:07 PM
Refund sent to wrong account: "You guys sent out my refund to an account that I no longer have access to."
- From a call lasting 13m 1s , Feb 5, 2024 3:54 PM
Conclusion and closing notes
This is BankMobile Vibe's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BankMobile Vibe agent. This phone number is BankMobile Vibe's best phone number because 7,890 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-327-9515 include Report Fraud, Trouble Sending a Payment, Account Access, Trouble Receiving a Payment, Dispute a Charge and other customer service issues. Rather than trying to call BankMobile Vibe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, BankMobile Vibe has 1 phone number. It's not always clear what is the best way to talk to BankMobile Vibe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BankMobile Vibe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BankMobile Vibe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.