Bank of America Home Loan Servicing Help Pages
Bank of America Home Loan Servicing Customer FAQ, Forum, and Online Help Desk
Average time to fix: (80 hours)
Busiest time: 2:30pm
Bank of America Home Loan Servicing Online Help at homeloans.bankofamerica.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
Communication customer rating
Quality of help rating
When this was last updated
Sun Apr 05 2020 08:00:00 GMT+0000 (UTC)
Best phone number
Bank of America Home Loan Servicing Help Pages: What to Know
This is the Bank of America Home Loan Servicing help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Bank of America Home Loan Servicing's best customer help page or faq or forum, this is the best entry point according to 7,452 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-265-3509) which we show above. Sometimes when you dig through the various help topics and volumes on homeloans.bankofamerica.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Bank of America Home Loan Servicing agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Bank of America Home Loan Servicing: General Information
Bank of America Home Loan Servicing has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Bank of America Home Loan Servicing using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-265-3509 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Bank of America Home Loan Servicing.
Do Bank of America Home Loan Servicing and GetHuman work together?
GetHuman has no relationship with Bank of America Home Loan Servicing and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.