Amtrak Help Pages

Amtrak Customer FAQ, Forum, and Online Help Desk

Amtrak Help @
Customer Help
Average time to fix: (38 hours)
Busiest time: 10:45am
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Recent Amtrak help topics searched

Unable to book a return ticket from Washington DC to Port Huron MI using the bus connec...
I’d like to get off at an earlier station than listed on my ticket (Mystic instead of R...
I would like to talk to a customer service representative about buying a ticket
I was attempting to book a reservation on the Amtrak website but it failed due to "sche...
The site is down. Please call me at your convenience to book a trip. my phone number is...
My train **** is delayed due to a service disruption. I am going from SEA-BEL, if the...
An existing order that hasn’t sent me no order number all I got was the receipt for the...
I’ve lost my Rewards number*Can you please tell me what it is?*I need to know how many...
I bought a ticket for my son, but forgot to put his name, so its in my name. What to do...
I would like to add return trip to my reservation
Train from DC to Pittsburgh broke down and passengers are stranded.
I have a train ticket for today, Dec **th from Alton to Chicago. I am unable to make it...
Used the wrong email for my ticket and now I have no way to access it
Trying to get a train ticket
I lost electronics in an Amtrak train.
I’d like to know ticket pricing for departure date ********** from New York, New York t...
I'd like to purchase tickets please.

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Amtrak Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time38
Rank amongst all ways to reach them4
Other means of communicationphone, email, web, twitter
Communication customer rating82%
Quality of help rating83%
Votes for online help6,754
When this was last updatedThu Feb 25 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-444-4773

Amtrak Help Pages: What to Know

This is the Amtrak help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Amtrak's best customer help page or faq or forum, this is the best entry point according to 137,892 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-444-4773) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Amtrak agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Amtrak: General Information

Amtrak has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Amtrak using 4 different media: phone, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-444-4773 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Amtrak.

Do Amtrak and GetHuman work together?

GetHuman has no relationship with Amtrak and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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