Amtrak Help Pages

Amtrak Customer FAQ, Forum, and Online Help Desk

Amtrak Help @ amtrak.com
Customer Help
  • It takes an average of 38 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9am.
  • Common topics include Refund, Make a Booking, Missing Items, Cancel or Change Booking, Problem With a Trip, and more.
Since there is a phone number available, we have to recommend calling Amtrak and talking to a real human being instead of searching their help site for answers.

Recent Amtrak help topics searched

Can't enter valid password but no info why?*Need reservation tomorrow from Union Statio...
I need to go to tuscaloosaal from slidell la the **th. Can I pay cash at the station f...
We want to change our reservation tomorrow from Bellingham to Albany, orOR, to just Sea...
Need to confirm pick up and drop off info for minor traveling on Amtrak tomorrow
I’m tired of this ********, the agent I was chatting with is giving me ********. I need...
I need to modify my trip from the ** to the **th of Dec
Hello I booked a trip with Amtrak from sfo to Pdx but I can’t find directions to get to...
I can’t put in my credit card number is telling me my rewards name is wrong
I need to talk to a representative and that’s far, I have not found anything that will...
I want to buy some pulled railroad ties
Hello, I drive on Denton Rd. by Michigan Ave in VanBuren Twp. daily and there’s tracks...
Do you have to have an ID if under **? Trying to get my sister a ride to the family up...

Amtrak Online Help at amtrak.com - Info & Stats

Help desk addresshttp://www.amtrak.com/servlet/ContentServer?c=Page&pagename=am%2FLayout&cid=1237608364155
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating79%
Quality of help rating80%
Votes for online help6,750
When this was last updatedWed Feb 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-872-7245

Amtrak Help Pages: What to Know

This is the Amtrak help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Amtrak's best customer help page or faq or forum, this is the best entry point according to 137,892 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-872-7245) which we show above. Sometimes when you dig through the various help topics and volumes on amtrak.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Amtrak agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Amtrak: General Information

Amtrak has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Amtrak using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-872-7245 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Amtrak.

Do Amtrak and GetHuman work together?

GetHuman has no relationship with Amtrak and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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