Does AARP - Healthcare offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat 9am-5pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-11pm, Sat 9am-5pm EST · Press 1; at prompt press 0. For self-service. · For information or service on your account, press or say 1. To obtain contact information for United Healthcare or other AARP programs, press or say 2, or press 0 to speak with a representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-11pm, Sat 9am-5pm EST · For Claim Related calls · If you are already enrolled in a plan or are calling on behalf of someone who is enrolled in a plan, press 1. To find out more about our plans and services, press 2. If you are a provider such as a doctor or hospital, press 3. If you are calling regarding a prescription, press 4. Or press 0 to talk to a representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AARP - Healthcare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AARP - Healthcare phone number to document the phone system.
Here is how our research team describes the way the AARP - Healthcare phone system greets you: If you are already enrolled in a plan or are calling on behalf of someone who is enrolled in a plan, press 1. To find out more about our plans and services, press 2. If you are a provider such as a doctor or hospital, press 3. If you are calling regarding a prescription, press 4. Or press 0 to talk to a representative.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1; at prompt press 0
Below are some clips we've found from AARP - Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling UnitedHealthcare about the AARP supplemental health insurance plans from UnitedHealthcare Insurance Company.
Or one of its affiliates. This call will be monitored and recorded for quality purposes.
You may be selected to complete a survey immediately following your call.
For English, please stay on the line."
Excerpt from a call with AARP - Healthcare
Monday, July 1, 2024 1:30 PM
They may ask you to say or enter information
"Thank you for calling UnitedHealthcare about the AARP supplemental health insurance plans from UnitedHealthcare Insurance Company or one of its affiliates.
This call will be monitored and recorded for quality purposes.
You may be selected to complete a survey immediately following your call.
For English, please stay on the line.
Please enter or say your date of birth."
Excerpt from a call with AARP - Healthcare
Thursday, September 19, 2024 5:44 PM
What are the hours and when should I call?
AARP - Healthcare operates the call center for this 866-242-0247 phone number Mon-Fri 7am-11pm, Sat 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 653 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AARP - Healthcare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AARP - Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AARP - Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AARP - Healthcare is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 653 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call AARP - Healthcare is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AARP - Healthcare staffs the call center well on Monday.
When you call AARP Healthcare's customer service phone number with a customer problem, you're greeted by an automated message system. It first informs you that the call will be monitored and recorded for quality purposes, then presents you with the following options: press or say one if you're already enrolled or are calling on behalf of someone; press two if you're seeking more information and/or inquiring about enrollment; and press three if you're calling from a doctor's office or are a provider of medical services. The recording also states that you may be selected to complete a survey after the call.
If you do not make a selection, this main phone menu will repeat for a second time. After this second cycle, you will be presented with two options: press two if you're seeking information and/or would like to inquire about enrollment (the same "press two" option from the main phone menu), or press three if you would like to speak with a customer service representative.
The latter option being presented is helpful and increases caller accessibility, particularly considering AARP is a service geared towards older adults who are more likely to face accessibility barriers or limitations, including but not limited to illness, disability, and lack of tech savvy. However, it's worth noting that this option was not initially presented; it was only presented after I let the main phone menu repeat for two cycles without making a selection. I assume this is meant to present the option to those who are more likely to need it, such as those physically unable to make a selection; however, it would be helpful if the option were immediately presented, even if that would mean the service would also be utilized by callers who are in need of it but are rather seeking the convenience of speaking to a human rather than navigating a message system. Again, the population AARP serves is adults aged fifty and up.
If you do not make a selection after the "speak with a customer representative" option is presented, the recording will repeat a second time. After the second cycle, AARP's business hours are relayed, and the call is automatically terminated. I'm not a fan of calls automatically being terminated, although it's understandable if a representative is not available, which is what I initially assumed happened the first time I called. I tried calling again at a different time, definitely during business hours, and selected the option to speak with a customer service representative. I was on hold for close to twenty minutes before I hung up and decided to navigate AARP's website instead.
Their automated message system isn't the worst I've encountered; however, there are many ways it could be improved. As it stands, it's not very easy to reach a representative, and I say that as someone who is privileged enough to not struggle with illness, disability, or any other potential accessibility barrier previously mentioned. AARP's customer service number needs to be improved with the population they serve in mind in order to adequately meet both their healthcare and customer service needs.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call AARP - Healthcare
If you have time to do a bit of reading before you call AARP - Healthcare, we recommend you read over some of our problem-specific articles.
Joining AARP healthcare offers a plethora of benefits to individuals. Firstly, members gain access to an extensive network of healthcare providers, including doctors, specialists, and hospitals. This ensures that members receive high-quality and comprehensive care. AARP healthcare also provides affordable insurance options with competitive rates, allowing members to save money on medical expenses. Additionally, members can take advantage of various wellness programs and resources tailored to their specific needs. These programs encompass preventive care, fitness, and mental wellness, empowering individuals to live healthier lives. Furthermore, AARP healthcare offers personalized support and guidance from experienced professionals, assisting members in navigating the complexities of the healthcare system. Lastly, joining AARP healthcare grants individuals the opportunity to connect with a vibrant community, fostering social interaction and providing opportunities for shared experiences and knowledge exchange.
The cost of AARP healthcare coverage varies depending on several factors including the specific plan chosen, location, age, and individual circumstances. AARP offers a range of healthcare coverage options, including Medicare Advantage plans, Medicare Supplement Insurance (Medigap), prescription drug plans, and dental and vision insurance. Premiums for these plans are determined by the insurance provider and can differ based on the level of coverage selected. Additionally, out-of-pocket costs such as deductibles, copayments, and coinsurance may also impact the overall cost of coverage. It is recommended to review the available plans, compare costs, and consider personal healthcare needs before making a decision. AARP provides resources and tools to assist in choosing the most suitable and affordable healthcare coverage.
AARP offers a wide range of healthcare services to its members. These services primarily focus on helping individuals navigate and understand their healthcare options. AARP provides resources and information related to health insurance, including Medicare coverage and supplemental plans. They offer tools and guidance for choosing the right insurance plan, understanding prescription drug benefits, and finding affordable healthcare providers. AARP also features a pharmacy service that delivers discounted medications to members' homes. In addition, they provide information on long-term care and support services, including caregiving resources and nursing home evaluations. AARP is committed to promoting the health and well-being of its members, offering valuable assistance and information to empower them to make informed healthcare decisions.
Click the link above to get answers to just about any AARP - Healthcare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AARP - Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Payment notices confusion: "I'd like to know why I keep getting these wanting my payment now."
- From a call lasting 9m 34s , Sep 19, 2024 5:44 PM
More AARP - Healthcare Customer Service Contacts
There are of course other ways to contact AARP - Healthcare customer service besides the phone. Below we list the best ones, by medium.
AARP - Healthcare Customer Help Desk / Web Support
As a last, sometimes only, resort- AARP - Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AARP - Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AARP - Healthcare agent. This phone number is AARP - Healthcare's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-242-0247 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call AARP - Healthcare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AARP - Healthcare has 3 phone numbers. It's not always clear what is the best way to talk to AARP - Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AARP - Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AARP - Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
