VitalChek Customer FAQ

Si cometiste un error al escribir tu apellido en tu pedido de VitalChek, deberás ponerte en contacto directamente con ellos para resolver el problema. Mediante su servicio al cliente, podrás solicitar un cambio o corrección. Por lo general, necesitarán verificar tu identidad y tu relación con el documento que pediste antes de poder hacer cualquier cambio. Asegúrate de tener a mano cualquier información pertinente para facilitar este proceso. Recuerda que siempre es importante revisar cuidadosamente toda la información antes de finalizar tu pedido.

VitalChek is an authorized service that assists in obtaining certified copies of vital records such as birth certificates, directly from the government agencies that issue them. For a birth certificate from American Samoa, you would need to place an order through VitalChek's website, with all the required personal identification information and the specific details of the document you need. Be aware that processing times and fees can vary depending on the issuing agency's policies. It's recommended to check the list of VitalChek's available services for American Samoa on their website or contact local government agencies for additional information.

We apologize for the inconvenience. The confirmation email may have been inadvertently redirected to your spam or junk folder, so please check there first. Additionally, delays can sometimes occur due to high volume or technical difficulties. If after checking these possibilities you still can't locate your email, the order may not have been correctly processed due to an issue during the purchase. If possible, try the order process again. If this problem persists, you would have to contact VitalChek directly for further assistance.

To obtain a copy of your parents' marriage license through VitalChek, you need to navigate to the VitalChek website. Once there, select 'Marriage Certificate' from the drop-down menu. You'll then need to provide detailed information about the marriage, including the names of both individuals who were married, the date and location of the marriage, and why you need the certificate. Relationships that typically qualify to order this document are the child, grandchild, or spouse. Processing time can vary, make sure you allow ample time for delivery. Please note, some states have restrictions on obtaining marriage licenses and might require proof of relationship and a valid reason for requesting the document.

We're sorry to hear that you're experiencing delays. Once you've placed an order with VitalChek, the processing time largely depends on the issuing agency. Some agencies are able to Process orders quickly, while others may take few weeks. If you haven't received your certificate within the expected timeline, you can check the status of your order directly on the VitalChek website. If the issuing agency has already sent your certificate, please consider potential mail delivery delays as well.