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Swarovski Customer FAQ

Top Answers & How-to Guides

How do I Contact Swarovski Customer Service?

The question we are asked most often is about how to talk to Swarovski customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Swarovski's loyalty program?

Swarovski's loyalty program is called the Swarovski Crystal Society (SCS). It is designed to reward and celebrate passionate crystal...
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Returns and Stores

What is Swarovski's return policy?

Swarovski's return policy allows customers to return or exchange products within 14 days of purchase at any Swarovski retail store....
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Where can I find Swarovski stores?

Swarovski stores can be easily found worldwide. With a global presence, there are numerous options available to explore and shop at...
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Order Tracking

Can I track my order?

Yes, customers can track their order with Swarovski. After placing an order, customers will receive a confirmation email that includes...
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Payment Methods

What payment methods does Swarovski accept?

Swarovski accepts various payment methods to provide customers with convenience and flexibility. You can make purchases using credit...
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Product Warranty

Do Swarovski products come with a warranty?

Yes, Swarovski products come with a warranty. We take pride in the quality of our designs and materials, and we stand behind our products....
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Material Composition

Are Swarovski products made with real crystals?

Yes, Swarovski products are indeed made with real crystals. Swarovski is renowned for its high-quality crystal manufacturing and all...
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Personalization Options

Can I personalize or engrave Swarovski products?

Yes, customers can personalize and engrave Swarovski products. Swarovski offers a range of customized options to add a personal touch...
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Promotions and Discounts

Are there any discounts or promotions available?

Yes, Swarovski frequently offers discounts and promotions to its customers. These special offers can be found both online and in-store....
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Online Purchases

Can I purchase Swarovski products online?

Yes, customers can conveniently purchase Swarovski products online. Swarovski provides a seamless online shopping experience through...
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Loyalty Program

What is Swarovski's loyalty program?

Swarovski's loyalty program is called the Swarovski Crystal Society (SCS). It is designed to reward and celebrate passionate crystal...
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Help me with my Swarovski customer service issue

Ask any question you have about Swarovski customer service. We will do our best to get you answers right away.
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