Does Sun Country Airlines offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 6am-11pm CST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sun Country Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sun Country Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then 0.
Below are some clips we've found from Sun Country Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome aboard Sun Country Airlines. This call may be recorded for quality purpose Let's get to going.
To check whether a flight is on time, press one.
To book a new reservation, press two. To speak to someone about an existing reservation, press three."
Excerpt from a call with Sun Country Airlines
Sunday, January 28, 2024 2:26 PM
The first phone menu
"Welcome aboard Sun Country Airlines. This call may be recorded for quality purpose We are currently experiencing a high call volume resulting in longer than usual wait times.
For immediate assistance, you can make changes to existing reservations on sun country dot com.
Thank you for your patience.
We are working hard to assist all of our customers.
If you have a question that is not time sensitive, please consider calling back at another time.
Let's get to going. To check flight status, press one.
To book a new reservation, press two.
To speak to someone about an existing reservation, press three.
To speak to our baggage team, press four.
For Sun Country rewards, press five.
To repeat these options, press seven."
Excerpt from a call with Sun Country Airlines
Tuesday, June 18, 2024 12:29 AM
After you press 3
"To speak to someone about bags to change or cancel an air only reservation, press one.
To change or cancel an air and hotel reservation, press two."
Excerpt from a call with Sun Country Airlines
Monday, April 1, 2024 1:11 PM
After you press 4
"To add bags to an existing reservation, press one.
To learn about what you can pack in your bags, press two."
Excerpt from a call with Sun Country Airlines
Tuesday, January 16, 2024 1:13 AM
After you press 5
"To repeat these offer account login issues, press one.
To add a Sun Country rewards number to an existing reservation, press two."
Excerpt from a call with Sun Country Airlines
Monday, April 1, 2024 8:58 AM
What are the hours and when should I call?
Sun Country Airlines operates the call center for this 651-905-2737 phone number Mon-Sun 6am-11pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 357 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sun Country Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sun Country Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sun Country Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sun Country Airlines is Sunday.The most busy day to call is Monday, which averages 128% more phone calls by comparison.Again, this is based on a sample of 357 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
Sun Country Airlines offers a straightforward baggage policy that allows travelers to check one piece of luggage and carry one personal item on board for free. The carry-on item should fit in the overhead compartment or under the seat. Checked bags must not exceed 62 linear inches (length + width + height) and should weigh no more than 50 pounds each. Additional checked bags or overweight items may incur additional fees. Passengers have the option to pre-purchase baggage when booking their flight or add it later through the Manage Travel section on the airline's website. It is essential to review the baggage guidelines carefully to avoid any surprises or extra charges at the airport.
Sun Country Airlines provides various check-in options to enhance the travel experience for its customers. Passengers can conveniently check-in online, which is available 24 hours before departure. This allows travelers to skip the lines at the airport and save time. Alternatively, passengers can opt for the traditional check-in at the airport counter. Sun Country Airlines also offers self-service kiosks at select airports, allowing customers to check-in quickly and easily. Additionally, travelers can use the airline's mobile app to check-in from their smartphones. This mobile check-in option allows passengers to access their boarding passes, receive flight updates, and make any necessary changes to their itinerary. Sun Country Airlines strives to provide flexible and convenient check-in options for a hassle-free travel experience.
Yes, Sun Country Airlines allows pets to travel on their flights. However, there are some restrictions and guidelines to be followed. Only small dogs and cats, weighing no more than 16 pounds including the carrier, are allowed in the cabin as carry-on pets. A limited number of pet spots are available, so it's recommended to make a reservation in advance. There is a fee for bringing pets on board, and they must remain in an FAA-approved carrier under the seat in front of you for the duration of the flight. Pets are not allowed on international flights, flights to Hawaii, or flights to Mexico. For more information and specific requirements, please refer to Sun Country Airlines' pet policy on their website.
Click the link above to get answers to just about any Sun Country Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sun Country Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Missing baby stroller: "Can you call somebody to check if my stroller is there."
- From a call lasting 11m 10s , Aug 16, 2024 8:55 PM
Issue with voucher: "I'm having an issue with a voucher for food, hotel, and transportation."
- From a call lasting 63m 57s , Jul 23, 2024 1:16 AM
Flight cancellation due to global IT outage: "I'm calling because I need to cancel my flight tomorrow due to a global IT outage."
- From a call lasting 80m 4s , Jul 20, 2024 1:35 AM
Verification of airline tickets: "I'm just trying to figure out if these are fake tickets or what."
- From a call lasting 8m 38s , Jun 26, 2024 1:17 PM
Assistance with flights: "I should have reservations for, Saturday the thirteenth to the twentieth, from Minneapolis to Cabo San Lucas but I cannot find my information anywhere in my email."
- From a call lasting 7m 9s , Apr 7, 2024 3:28 PM
Refund for canceled flight: "I need you to refund to my credit card and not there because I have no way to get a connection with them."
- From a call lasting 11m 23s , Apr 1, 2024 1:11 PM
Information about why customers call Sun Country Airlines is extracted from issues that customers have reported to GetHuman.
This is Sun Country Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sun Country Airlines agent. This phone number is Sun Country Airlines's best phone number because 6,678 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 651-905-2737 include Find a Reservation, Account Access, Change Flight, Missed Flight, Refund a Charge and other customer service issues. Rather than trying to call Sun Country Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sun Country Airlines has 1 phone number. It's not always clear what is the best way to talk to Sun Country Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sun Country Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sun Country Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.