StarTex Power Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at StarTex Power?
Q:
Does StarTex Power offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-5pm CST. The least busy day is Monday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for StarTex Power below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this StarTex Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0
What are the hours and when should I call?
StarTex Power operates the call center for this 866-917-8271 phone number Mon-Sat 8am-5pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the StarTex Power call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StarTex Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StarTex Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call StarTex Power is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
The best time to call StarTex Power
In summation, the best day to call StarTex Power is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that StarTex Power staffs the call center well on Monday.
Why Customers Call StarTex Power
If you have time to do a bit of reading before you call StarTex Power, we recommend you read over some of our problem-specific articles.
What is the length of the contract with StarTex Power?
The length of the contract with StarTex Power varies depending on the specific plan chosen by the customer. StarTex Power offers both fixed-rate and variable-rate plans. For fixed-rate plans, the contract lengths can range from 3 months to 36 months. This allows customers to choose a contract term that best suits their needs and preferences. On the other hand, variable-rate plans do not have a fixed contract length and provide customers with flexibility. They can cancel or switch to another plan at any time without any early termination fees. StarTex Power aims to provide customers with options and flexibility when it comes to selecting the contract length that works best for them.
What are the different plans available with StarTex Power?
StarTex Power offers a range of flexible electricity plans tailored to meet customer needs. We provide Fixed Rate plans that offer stability and peace of mind with a locked-in rate for the duration of the contract, protecting against market fluctuations. Our Variable Rate plans are ideal for customers seeking price flexibility as rates vary depending on market conditions. Additionally, we offer Green plans that support renewable energy sources, helping customers reduce their carbon footprint. Our plans come with various contract lengths and billing options, ensuring convenience and flexibility. Whether you're planning for the short or long term, want consistency or flexibility, or aim to go green, StarTex Power has the perfect electricity plan to suit your lifestyle and budget.
What payment methods does StarTex Power accept?
StarTex Power accepts various payment methods to make it convenient for customers. You can pay your bill through the online portal, which allows you to use credit cards, debit cards, or electronic checks. Alternatively, you can set up automatic payments through your bank account or credit card. StarTex Power also accepts payments over the phone, where you can use a credit card or checking account. For those who prefer traditional methods, you can mail a personal check or money order to the provided address. Additionally, StarTex Power has partnered with various authorized payment locations, including grocery stores and pharmacies, where you can pay your bill in person using cash or other accepted methods.
Top StarTex Power customer service problems
Click the link above to get answers to just about any StarTex Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More StarTex Power Customer Service Contacts
There are of course other ways to contact StarTex Power customer service besides the phone. Below we list the best ones, by medium.
StarTex Power Customer Help Desk / Web Support
As a last, sometimes only, resort- StarTex Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is StarTex Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StarTex Power agent. This phone number is StarTex Power's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-917-8271 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call StarTex Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, StarTex Power has 1 phone number. It's not always clear what is the best way to talk to StarTex Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for StarTex Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StarTex Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.