Otterbox Customer Support on Facebook

Contacting Otterbox customer service via Facebook or Messenger by GetHuman

Not on Facebook or Messenger
For Customer Service
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.
Message about: Track orderMessage about: ReturnsMessage about: Cancel orderMessage about: Change orderMessage about: ComplaintBecause of another issue
508 customers have asked GetHuman if Otterbox answers customer inquiries on Facebook
Otterbox does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.

Recent reasons others searched for Otterbox on Facebook

Four calls trying to reach customer support by phone to follow up on an e-mail request...wundersch*nen guten Tag Bade mein Name, ich habe bei Saturn in Hamburg ein Ladekabel vo...So I went skating with my cousins and I was skating slow. Then a girl behind me was fal...I always buy Otterbox protection for my devices. This is the first time I’ve had one cr...Was wondering if you could replace the plastic face piece on my i phone * * can hardly...The plastic face is all scratched up hard to see numbers etc .I work construction and t...I received the wrong order and would like my order sent to me that I purchased. IPad Pr...I ordered a Otter Box case for a IPad Pro **.* Third Generation and I received a comple...Returns complain, the return is forced to be sent back to the Netherlands costing a fortune.My son dropped his brand new Samsung galaxy s* it had the OtterBox defender series case...I applied twice through the internet for my otterbox warranty for a new phone case. I h...i have a otterbox defender that has stretched and is now not staying on my i phone **I ordered a APPLE STRADA IPHONE XR ROYAL BLUSH case on December *th **** and where you...My husbands otterbox lost all of its camouflage colour and my sons broke on the bottom...I have an summery otterbox case for my iPhone X. The rubber material around the phone...I order the wrong otterbox. I need to send it back to exchange it for I phone * otterboxGet help for my issue

Otterbox Customer Service via Facebook: The Breakdown

Otterbox does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Call Otterbox instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Otterbox over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Otterbox in General

There are 2 ways to speak with Otterbox customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Otterbox if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Otterbox customers, is the 855-688-7269 option we show above. If you know of other ways to reach Otterbox that we haven't talked about here already, please let our research team know. Or if you think that Otterbox has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting Otterbox

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