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Oneida.com Customer FAQ

Top Answers & How-to Guides

What is Oneida.com's Phone Number?

The question we are asked most often is about how to talk to Oneida.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing to eligible customers. At Oneida.com, we understand the needs of businesses, hotels, restaurants, and...
Ask any question you have about Oneida.com customer service, get an answer now.
Contact Oneida.com customer service

Order Tracking

How can I track my order?

You can track your order by logging into your Oneida.com account and viewing your order history. Once you find your order, you will...
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Promo Codes

How do I apply a promo code?

To apply a promo code on Oneida.com, simply add your desired items to your cart and proceed to checkout. On the checkout page, you...
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Payment Options

What forms of payment are accepted?

We accept various forms of payment on Oneida.com for your convenience. You can make purchases using major credit cards such as Visa,...
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Return Policy

What is the return policy?

Our return policy at Oneida.com is designed to provide our customers with satisfaction and peace of mind. If you are not completely...
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Shipping Time

How long does shipping take?

Shipping times can vary depending on the shipping method and destination. Once an order is placed on Oneida.com, we strive to process...
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International Shipping

Are international shipping options available?

Yes, international shipping options are available on Oneida.com. We understand that our customers come from various parts of the world...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order on Oneida.com, but certain conditions apply. If you wish to cancel or modify your order, it...
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Product Warranty

What is the warranty for Oneida products?

Oneida offers a Limited Lifetime Warranty on most of its products. This warranty ensures that your purchased items are free from defects...
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Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase on Oneida.com. They make the perfect present for friends, family, or colleagues who appreciate...
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Phone Orders

Can I place an order over the phone?

Yes, you can place an order over the phone at Oneida.com. Our customer service representatives are available to assist you in placing...
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Wholesale Pricing

Do you offer wholesale pricing?

Yes, we offer wholesale pricing to eligible customers. At Oneida.com, we understand the needs of businesses, hotels, restaurants, and...
Read more

Help me with my Oneida.com customer service issue

Ask any question you have about Oneida.com customer service. We will do our best to get you answers right away.
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